Patient Access Representative Associate

Allina Health; Buffalo (NY); On-site; USD 29,000 - 39,000; Part time

Job summary

Allina Health is seeking staff to greet patients, collect demographic and insurance information, and guide them to appointments. You will verify coverage, collect co-pays and assist with questions about financial assistance. The role includes maintaining accurate records and supporting patient access operations.

The position is 0.5 FTE with 8-hour shifts, including day/evening/night, and every other weekend. Prior customer service and basic office experience are preferred.

Qualifications

• Must be 16 years of age with education and/or experience as listed in the job description.
• 0 to 2 years of customer service experience.
• 0 to 2 years of general office experience.

Responsibilities

• Greets and welcomes patients in person and collects demographic and insurance information.
• Verifies eligibility and benefits information for payers and interprets results.
• Uses resources and procedures to complete accounts in assigned work queues.

Skills

Customer service

General office

Education

High school diploma or GED

Job description

Location Address:

303 Catlin StBuffalo, MN 55313-1947

Date Posted:

September 02, 2026

Department:

16008948 RCM Buffalo Patient Access

Shift:

Day/Evening/Night (United States of America)

Shift Length:

8 hour shift

Hours Per Week:

20

Union Contract:

SEIU-4-Buffalo-Service Workers-SBU

Weekend Rotation:

Every Other

Job Summary:

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

Additional Job Details

• 0.5 FTE (40 hours per two-week pay period)
• 8-hour day/evening/night shifts
• Every other weekend rotation

Schedule

• Week 1 = 3:00pm-11:30pm Saturday, Sunday, Monday, Friday
• Week 2= 3:00pm-11:30pm Tuesday

Job Description:

Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

Principle Responsibilities

• Greets and welcomes patient in person.
  • Collects demographic and insurance information.
  • Checks in or interviews patient to complete appropriate paperwork.
  • Directs patient to their appointment or procedure.
  • May assist in scheduling add-on appointments.
• Verifies eligibility and benefits information for payers and interprets results.
  • Obtains signatures from patients as needed.
  • Collects co-pay or deductibles and respond to questions regarding financial assistance programs available.
  • Refers complex questions as needed.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• Assists patient in completion of request for information forms and submits to appropriate department.
  • May gather medical record information from all departments for collection.
  • May mentor new staff.
• Other duties as assigned.

Required Qualifications

• Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• 0 to 2 years of customer service experience
• 0 to 2 years of general office experience

Preferred Qualifications

• High school diploma or GED
• 0 to 2 years of knowledge of the components of revenue cycle and health care insurance

Physical Demands

• Light Work:
• Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently

Pay Range

Pay Range: $20.69 to $28.00 per hour

The pay described reflects the base hourly pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

We are focused on creating an inclusive workplace so everyone can see themselves as part of our care team. Our care teams are as diverse as the communities we serve and proud to be contributing to the mission of a leading health care organization. Our pioneering approach to well-being helps every member of our care team feel a deep sense of connection and joy in their work.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.