Patient Access & Scheduling Specialist

Henry Ford Health; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Henry Ford Health in Detroit is seeking a Patient Access Liaison to act as the central scheduling expert for Urology, optimizing provider schedules and improving patient access. You will collaborate with multiple teams to ensure accurate master schedules across locations and deliver exceptional customer service.

The ideal candidate will have 3+ years in healthcare or a business office, strong organizational and communication skills, and experience with scheduling systems.

Qualifications

• High School Diploma or G.E.D. equivalent.
• Minimum of three (3) years of experience in a healthcare or business office environment.
• Experience scheduling patient appointments and maintaining provider schedules.
• Strong computer proficiency, including Microsoft Office applications.
• Experience working within a patient scheduling system.
• Excellent organizational, time management, and communication skills.
• Strong attention to detail and ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the primary owner of the product line master schedule templates across all practice locations.
• Manage and implement all provider schedule changes while maintaining standardized scheduling practices.
• Monitor outpatient provider availability and proactively identify opportunities to improve patient access.
• Collaborate with Contact Center, Regional Practice Operations (RPO), clinic leadership, and providers to optimize scheduling workflows.
• Act as the centralized scheduling resource for patients, referring providers, and internal stakeholders.
• Maintain consistent provider master schedules across the service line to ensure scheduling accuracy and efficiency.
• Coordinate schedule maintenance, provider time-off requests, clinic changes, and template updates.
• Analyze scheduling trends and recommend improvements to maximize provider utilization and patient access.
• Ensure scheduling protocols and procedures are consistently followed across all practice locations.
• Deliver exceptional customer service while responding promptly to scheduling needs and operational priorities.

Skills

Scheduling experience

Office proficiency

Communication

Organization

Attention to detail

Time management

Education

Associate degree or 2+ years college

Tools

Epic EMR

Job description

Henry Ford Health in Detroit is seeking a Patient Access Liaison to act as the central scheduling expert for Urology, optimizing provider schedules and improving patient access. You will collaborate with multiple teams to ensure accurate master schedules across locations and deliver exceptional customer service.

The ideal candidate will have 3+ years in healthcare or a business office, strong organizational and communication skills, and experience with scheduling systems.