Patient Access & Scheduling Specialist

Griffin Health Brand; Derby (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Griffin Health Brand is seeking a medical office administrator to handle calls, update demographics, and create patient records. The role requires verifying insurance eligibility, scheduling visits, and coordinating with Griffin physicians.

Ideal candidates will have a high school diploma or GED and experience with medical terminology and electronic health records, with strong customer service and multi-tasking abilities.

Qualifications

• Must have strong customer service skills.
• Knowledge of medical terminology and medical insurance requirements.

Responsibilities

• Promptly and professionally answers telephone calls.
• Updates patient demographic information and enters into electronic record.
• Creates new patient records as needed.
• Conducts insurance information verification and eligibility checks.
• Schedules patient appointments according to established office protocols and triage guidelines.
• Communicates with physician office staff on patient concerns, requests, and scheduling changes.
• Refer patients to Griffin Faculty Physician and Griffin Hospital resources.
• Identifies gaps in care and schedules preventative visits.
• Participates in population health outreach campaigns and assists scheduling.
• Performs other duties as assigned by supervisor or manager.

Skills

Customer service

Multi-tasking

Communication

Education

High school diploma or GED

Medical office/administration program

Tools

Electronic health records

Job description

Griffin Health Brand is seeking a medical office administrator to handle calls, update demographics, and create patient records. The role requires verifying insurance eligibility, scheduling visits, and coordinating with Griffin physicians.

Ideal candidates will have a high school diploma or GED and experience with medical terminology and electronic health records, with strong customer service and multi-tasking abilities.