Call Center Scheduler FPP

Griffin Health Brand; Derby (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Griffin Health Brand is seeking a medical office administrator to handle calls, update demographics, and create patient records. The role requires verifying insurance eligibility, scheduling visits, and coordinating with Griffin physicians.

Ideal candidates will have a high school diploma or GED and experience with medical terminology and electronic health records, with strong customer service and multi-tasking abilities.

Qualifications

• Must have strong customer service skills.
• Knowledge of medical terminology and medical insurance requirements.

Responsibilities

• Promptly and professionally answers telephone calls.
• Updates patient demographic information and enters into electronic record.
• Creates new patient records as needed.
• Conducts insurance information verification and eligibility checks.
• Schedules patient appointments according to established office protocols and triage guidelines.
• Communicates with physician office staff on patient concerns, requests, and scheduling changes.
• Refer patients to Griffin Faculty Physician and Griffin Hospital resources.
• Identifies gaps in care and schedules preventative visits.
• Participates in population health outreach campaigns and assists scheduling.
• Performs other duties as assigned by supervisor or manager.

Skills

Customer service

Multi-tasking

Communication

Education

High school diploma or GED

Medical office/administration program

Tools

Electronic health records

Job description

MAIN FUNCTION:

• Promptly and professionally answers telephone calls.
• Updates patient demographic information and enter into electronic record.
• Creates new patient records as needed.
• Conduct insurance information verification and eligibility checks.
• Schedules patient appointments according to established office protocols and triage guidelines.
• Communicate with physician office staff on patient concerns, requests, and scheduling changes.
• Refer patients as needed to Griffin Faculty Physician and Griffin Hospital resources.
• Identifies potential gaps in care, including need for annual preventative visits, and schedules as needed.
• Participates in population health outreach campaigns and helps to schedule as needed
• Perform other duties as assigned by supervisor or manager

EDUCATION:

High school diploma or GED. Graduation from medical office or medical administration program preferred. Must have knowledge of medical terminology and medical insurance requirements.

EXPERIENCE:

• Must have a minimum of 1 year experience working in medical office environment.
• Must have experience working with electronic health records.
• Must possess strong customer service skills and must be able to multi-task.

EOE/Minorities/Females/Vet/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.