Patient Billing & Accounts Specialist I

Staff_02 Halifax Staffing Inc.; Daytona Beach (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Halifax Health in Daytona Beach, FL is seeking a Day (US) Patient Account Representative I to support patient accounts and help resolve balances. You will assist patients, guarantors, and third parties, review EOBs, set up payment plans, and coordinate with multiple departments to ensure accurate billing and timely resolutions.

Preferred experience includes healthcare billing, Epic EMR familiarity, and strong communication skills.

Qualifications

• High school diploma or equivalent required; degrees preferred.
• Minimum of two years in healthcare billing or business office.
• Able to communicate with patients while upholding customer service standards.
• Bilingual preferred.

Responsibilities

• Manage 40/60 inbound/outbound calls daily for patients and guarantors.
• Respond to requests for information and updates within 24 hours.
• Work with third-party affiliates to review accounts for resolution.
• Ensure patient awareness of the collection process followed by the office.
• Establish payment arrangements and document all contact in billing systems.
• Maintain HIPAA compliance and confidentiality of PHI.

Skills

Customer service

Healthcare billing

Communication skills

Bilingual

Education

High School diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

Epic EMR

Job description

Halifax Health in Daytona Beach, FL is seeking a Day (US) Patient Account Representative I to support patient accounts and help resolve balances. You will assist patients, guarantors, and third parties, review EOBs, set up payment plans, and coordinate with multiple departments to ensure accurate billing and timely resolutions.

Preferred experience includes healthcare billing, Epic EMR familiarity, and strong communication skills.