Patient Access & Scheduling Specialist

Essentia Health; Cloquet (MN); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health Cloquet Clinic is seeking a Registration position to greet patients and manage the registration process, including collecting demographics, insurance information, and scheduling follow-ups. You will provide cost estimates and itineraries for upcoming appointments, acting as a liaison between patients and virtual registration teams.

The role emphasizes customer service, accurate data collection, and timely processing of registrations and payments as part of a patient-centered care

Qualifications

• No educational requirement.
• Previous Patient Access Representative or Patient Scheduler experience preferred.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information.
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary.
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed.
• Sanitizes registration equipment between each use and restocks basic supplies.
• Other clerical duties as assigned.

Skills

Patient access experience

Job description

Essentia Health Cloquet Clinic is seeking a Registration position to greet patients and manage the registration process, including collecting demographics, insurance information, and scheduling follow-ups. You will provide cost estimates and itineraries for upcoming appointments, acting as a liaison between patients and virtual registration teams.

The role emphasizes customer service, accurate data collection, and timely processing of registrations and payments as part of a patient-centered care