Patient Access Representative - 32 hours a week

Essentia Health; Cloquet (MN); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Tuition reimbursement

Flexible scheduling

Wellness resources

Job summary

Essentia Health Cloquet Clinic is seeking a Patient Access Representative to deliver courteous, efficient service and support accurate patient registration, scheduling, and checkouts to ensure a seamless experience for patients and their care teams.

The role includes collecting demographic and financial information, obtaining insurance cards, handling co-pays, guiding patients to follow-up appointments, and providing cost estimates and itineraries for upcoming visits.

Qualifications

• Interviews patients to obtain complete demographic and financial details.

Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information.

Skills

Customer service

Interpersonal communication

Data collection

Scheduling

Phone etiquette

Tools

Registration equipment

Job description

Building Location: Essentia Health Cloquet Clinic Department: 1006160 REGISTRATION - EH SS

Job Description: Essentia is looking for a Patient Access Representative to provide exceptional customer service while supporting accurate patient registration, scheduling, and checkouts to ensure a seamless experience for patients and their care teams.

Education Qualifications

This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician's order, and provide patients with cost estimates and itineraries for their upcoming appointments.

Key Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor's instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Preferred Qualifications

Previous Patient Access Representative or Patient Scheduler experience; Completion of Healthcare Business Insight's Patient Access 2nd Level Certification Program within six months of hire date.

Licensure/Certification Qualifications

• FTE: 0.8
• Possible Remote/Hybrid Option
• Shift Rotation: Day/Eve Rotation (United States of America)
• Shift Start Time: Days/Eve
• Shift End Time: Days/Eve
• Weekends: Rotating
• Holidays: No
• Call Obligation: No
• Union: Union

Compensation Range

$17.63 - $26.45

Employee Benefits at Essentia Health

• At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].

Values

Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork

Equal Opportunity Employer

Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status.

Job offers are contingent upon successful completion of post-offer screenings. Screenings includes verification of your legal right to work in the United States, a health screening and immunization review, verification of applicable licensure, certifications, education, and experience, and background checks including criminal, urine drug screen and MVR where required.