Patient Access & Scheduling Specialist

Essentia Health; Virginia (MN); On-site; USD 32,000 - 52,000; Full time

Job summary

Essentia Health operates Virginia Clinic and is seeking a Patient Access Representative to welcome patients and collect demographic and financial information to ensure proper registration and billing. You will interview patients, obtain insurance details, and update medical records to support accurate care delivery.

Responsibilities include collecting co-pays, reconciling cash drawers, answering calls, scheduling appointments, and coordinating with the clinical team.

Qualifications

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision.
• Maintains all assigned work queues according to supervisor’s instructions and guidance.
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service.

Responsibilities

• Interview patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Other clerical duties as assigned

Skills

Patient data collection

Customer service

Communication skills

Phone handling

Job description

Essentia Health operates Virginia Clinic and is seeking a Patient Access Representative to welcome patients and collect demographic and financial information to ensure proper registration and billing. You will interview patients, obtain insurance details, and update medical records to support accurate care delivery.

Responsibilities include collecting co-pays, reconciling cash drawers, answering calls, scheduling appointments, and coordinating with the clinical team.