Patient Access & Scheduling Specialist

Medical University of South Carolina; Charleston (SC); On-site; USD 38,000 - 61,000; Full time

Job summary

The Medical University of South Carolina is seeking a Patient Service Representative to greet and register patients, verify insurance, schedule appointments, and collect payments in a clinical setting. The role emphasizes excellent customer service and strict adherence to privacy and policy requirements.

Responsibilities include updating demographics, managing EHR records, handling referrals, and supporting care coordination activities in a fast-paced clinic environment.

Qualifications

• High school diploma with two years directly related experience; a bachelor’s degree may substitute.
• Some positions require a valid driver’s license and good driving record per policy.

Responsibilities

• Greet and register patients, update demographics, obtain signatures on forms and consents.
• Schedule appointments using the EHR workqueues and confirm via outreach; document in EHR.
• Collect, post, and reconcile payments; provide receipts and reminders; handle deposits.
• Answer clinic calls using Avaya; maintain high standards of customer service and HIPAA compliance.

Skills

Patient registration

Appointment scheduling

Insurance verification

Payment collection

Customer service

EHR

Avaya

Education

High school diploma

Tools

EHR system

Avaya

Job description

The Medical University of South Carolina is seeking a Patient Service Representative to greet and register patients, verify insurance, schedule appointments, and collect payments in a clinical setting. The role emphasizes excellent customer service and strict adherence to privacy and policy requirements.

Responsibilities include updating demographics, managing EHR records, handling referrals, and supporting care coordination activities in a fast-paced clinic environment.