Patient Experience & Scheduling Coordinator

aoncology; Indianapolis (IN); On-site; USD 24,796 - 35,817; Full time

Job summary

Hematology Oncology of Indiana is seeking a Patient Services Specialist to manage patient intake, scheduling, records, and payments with a focus on accuracy and exceptional service. The role involves cross-coverage across stations and adherence to HIPAA and clinic policies.

Responsibilities include greeting patients, updating demographics, processing payments, scheduling, and coordinating with physicians and billing staff.

Qualifications

• Education: High School Diploma; Associate degree preferred.
• Experience: Minimum 1 year in healthcare setting; physician office preferred.
• Skills: Strong customer service, attention to detail, multitasking.

Responsibilities

• Greet patients, verify identity, and document arrival in the EMR.
• Schedule and manage patient appointments and referrals per physician orders.
• Maintain patient charts in EMR and billing systems; handle records requests.

Skills

Interpersonal skills

Communication skills

Multitasking

Customer service

Attention to detail

Education

High School Diploma

Associate degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Hematology Oncology of Indiana is seeking a Patient Services Specialist to manage patient intake, scheduling, records, and payments with a focus on accuracy and exceptional service. The role involves cross-coverage across stations and adherence to HIPAA and clinic policies.

Responsibilities include greeting patients, updating demographics, processing payments, scheduling, and coordinating with physicians and billing staff.