Patient Access & Scheduling Specialist

OrthoVirginia; California (MO); On-site; USD 27,000 - 40,000; Full time

Job summary

OrthoVirginia is seeking a Registration Coordinator to be the first point of contact for patients and visitors, handling registration, scheduling, and insurance verifications while supporting clinic operations.

The role requires strong communication, multitasking, and customer service skills, with experience in medical office settings and basic MS Office. Flexible schedules may be required to meet clinic needs.

Qualifications

• Strong multitasking and initiative in a fast-paced medical office.
• Excellent written and verbal communication and interpersonal skills.
• Solid customer service focus and problem-solving abilities.
• Knowledge of insurance authorizations, coverage limits, eligibility and billing processes.
• Proficient in basic office tasks and data entry (Microsoft Office).

Responsibilities

• Maintain the registration desk, answer phones, and schedule appointments.
• Enter patient information, verify insurance, obtain authorizations, and collect co-pays.
• Provide administrative support to providers as needed (filing, dictation).
• Handle office supplies, equipment care, and general administrative tasks.
• Coordinate with billing on collections and payments balance.
• Serve as liaison between patients and clinical staff to promote efficiency and service.
• Adhere to scheduling, intake, and record-keeping procedures for all patients.
• Communicate with staff and providers to ensure accuracy and timely information.

Skills

Multitasking

Communication

Customer service

Insurance authorizations

Office administration

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

OrthoVirginia is seeking a Registration Coordinator to be the first point of contact for patients and visitors, handling registration, scheduling, and insurance verifications while supporting clinic operations.

The role requires strong communication, multitasking, and customer service skills, with experience in medical office settings and basic MS Office. Flexible schedules may be required to meet clinic needs.