Patient Access & Scheduling Specialist

COMMUNITY HEALTH CARE INC; Bridgeton (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

COMMUNITY HEALTH CARE INC in Bridgeton, NJ is seeking an Intake/Call Center representative to handle incoming calls, deliver strong customer service, and update patient demographics. Responsibilities include scheduling appointments for all providers, verifying insurance, transferring calls to the correct department, triaging as needed, responding to online refill requests, and activating 911 when required.

We offer both full-time and part-time positions with benefits such as medical, dental,

Qualifications

• HS Diploma or equivalent.
• Medical background a plus.
• Computer Skills.
• Medical Terminology.
• Ability to communicate well.
• Spanish speaking preferred.

Responsibilities

• Perform with the best customer service, phone etiquette
• Follow company communication script
• Updating demographics at every point of contact
• Schedule appointments for all providers using appropriate guidelines
• Transfers calls to appropriate department if needed
• Task message to triage nurse if necessary
• Task medication refills to nurse
• Task referral issues to Referral Coordinator
• Verify Insurance coverage patient has
• Schedule appointment with Financial Counselor if needed
• Respond to on-line medication refills (inbox)
• Activate 911 if needed for the caller
• Ability to sit for long periods of time
• Other duties as assigned by department head

Skills

Customer service

Phone etiquette

Data entry

Medical terminology

Spanish speaking

Computer skills

Education

HS Diploma or equivalent

Job description

COMMUNITY HEALTH CARE INC in Bridgeton, NJ is seeking an Intake/Call Center representative to handle incoming calls, deliver strong customer service, and update patient demographics. Responsibilities include scheduling appointments for all providers, verifying insurance, transferring calls to the correct department, triaging as needed, responding to online refill requests, and activating 911 when required.

We offer both full-time and part-time positions with benefits such as medical, dental,