Healthcare Front Desk & Scheduling Specialist

Inspira Health; Bridgeton (NJ); On-site; USD 21,000 - 26,000; Full time

Job summary

Inspira Health in Bridgeton, NJ seeks a friendly front desk receptionist to support daily medical office operations. You will greet patients, answer phones, schedule appointments, and handle patient registrations with courtesy and professionalism.

The role includes verifying insurance eligibility, coordinating referrals, collecting copays, and assisting with reminder calls. Prior experience in a medical setting is preferred, and a high school diploma or GED is required.

Qualifications

• High school diploma or GED is required.
• One year of customer service or receptionist experience preferred.
• Experience in a medical practice or health care environment strongly preferred.
• Completion of Medical Terminology Course strongly preferred.
• Knowledge of medical terminology and office procedures.

Responsibilities

• Promptly and professionally answers telephone calls. Routes calls appropriately, offering voicemail, paging, or redirection of calls as needed.
• Greets visitors and rounds in the waiting area, assists them as appropriate.
• Phones or pages employees to meet visitors, directs visitors to appropriate waiting areas, and screens solicitors for relevance to organization needs.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Ability to use multi-line phone system, including transferring calls and paging.
• Ability to understand patients and communicate clearly to patients in the practice or on the phone.
• Elicts appropriate information to route calls to the appropriate person.
• Prevents, calms, or defuses irate callers and patients by working with them to identify concerns.

Skills

Customer service

Phone etiquette

Appointment scheduling

Insurance eligibility

Medical terminology

Education

High school diploma or GED

Medical Terminology course

Job description

Inspira Health in Bridgeton, NJ seeks a friendly front desk receptionist to support daily medical office operations. You will greet patients, answer phones, schedule appointments, and handle patient registrations with courtesy and professionalism.

The role includes verifying insurance eligibility, coordinating referrals, collecting copays, and assisting with reminder calls. Prior experience in a medical setting is preferred, and a high school diploma or GED is required.