Access Center Representative- Access Management, Full-Time, Bridgeton

Inspira Health; Bridgeton (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Inspira Health in Bridgeton, NJ is seeking an Access Center Representative to serve as the first point of contact for physician referrals, scheduling, and program information. You will interact with hospital personnel, physician offices, and potential patients to provide accurate information and support.

The role requires strong telephone communication, the ability to multitask in a fast-paced environment, and a commitment to excellent customer service, with Spanish bilingual skills regarded as

Qualifications

• High school diploma or GED required.
• 1–2 years Call Center, medical office or similar customer service experience.
• Medical scheduling experience a plus.
• Ability to communicate effectively on the telephone.
• Ability to relate to people with diverse educational, socioeconomic, and ethnic backgrounds.
• Ability to handle a high volume, call center environment, multi-task.
• Good judgment in call handling.
• Medical terminology a plus.
• Bi-Lingual Spanish a plus.

Responsibilities

• Act as the initial contact and provider of information regarding physician referral, product line, seminar programs and patient scheduling to hospital personnel, physician offices, their staff and potential patients.

Skills

Telephone communication

Diversity & inclusion

Multi-tasking

Bi-Lingual Spanish

Education

High School Diploma or GED

Job description

MAJOR FUNCTION:

The Access Center Representative acts as the initial contact and provider of information regarding physician referral, product line, seminar programs and patient scheduling to hospital personnel, physician offices, their staff and potential patients.

QUALIFICATIONS:

• Education Experience:High School Diploma or GED required
• Experience: Min 1-2 years Call Center, medical office or similar customer service experience
• Medical Scheduling experience a plus
• Certification/ Licensure:NAKnowledge Skills:Ability to communicate effectively on the telephone
• Ability to relate to people with diverse educational, socioeconomic, and ethnic backgrounds
• Ability to handle a high volume, call center environment, ability to multi-task
• Ability to exercise good judgment to handle calls appropriately
• Ability to demonstrate good customer service
• Medical terminology a plus
• Bi-Lingual Spanish a plus

Physical Requirements

Place an N, O, F or C in the boxes below N: Never O: Occasionally (80%)Lifting CStandingOSittingCLifting 20-50lbsOClimbingNKneelingOLifting50lbsNCrouchingOReachingOCarryingOHearingCWalkingOPushingOTalkingCVisionCEnvironmental ConditionsNoiseOVaried TemperaturesOCleaning AgentsONoxious odorsOPatient ExposureOOperative Equipment