Patient Access & Scheduling Specialist

IU Health; Bloomington (IN); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

IU Health in Bloomington, IN seeks a reliable front desk associate to manage patient flow, collect and verify information for patient records, and handle scheduling and payment processes within the Primary Care department. The role supports accurate billing and helps patients understand charges.

The ideal candidate will have a High School Diploma or GED, healthcare exposure, and familiarity with medical terminology and insurance concepts, with strong MS Office skills in Word, Excel, and

Qualifications

• High School Diploma or GED required.
• Healthcare experience preferred.
• Ability to learn medical coding (ICD-10; CPT coding preferred).
• Ability to interpret insurance information; knowledge of clinical practices and medical terminology preferred.
• Proficiency in MS Office (Word, PowerPoint, Excel).

Responsibilities

• Facilitates patient flow from entry to destination in a timely, accurate, and professional manner.
• Obtains information to generate an accurate financial and demographic record for patients for maximum reimbursement and clinical outcomes.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies, validates and enters charges into systems, and collects necessary payment.
• Answers incoming calls and directs patients and visitors appropriately.

Skills

Customer service

Communication

Scheduling

Medical terminology

Insurance basics

MS Office

Education

High School Diploma

Tools

MS Office

Job description

IU Health in Bloomington, IN seeks a reliable front desk associate to manage patient flow, collect and verify information for patient records, and handle scheduling and payment processes within the Primary Care department. The role supports accurate billing and helps patients understand charges.

The ideal candidate will have a High School Diploma or GED, healthcare exposure, and familiarity with medical terminology and insurance concepts, with strong MS Office skills in Word, Excel, and