Patient Access & Scheduling Specialist

Indiana University Health System; Avon (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

Indiana University Health System is seeking an administrative professional to support the Dermatology Department. This role handles new patient flows, gathers necessary information for accurate records, and schedules appointments while explaining departmental charges and policies.

It also answers calls and guides patients and visitors, requiring strong attention to detail and compassion. Candidates should have a High School Diploma or GED and 0–3+ years of relevant admin experience, preferably

Qualifications

• Requires High School Diploma or GED.
• 0–3+ years relevant administrative experience; healthcare admin preferred.
• Proficient in MS Office (Word, PowerPoint, Excel).
• Experience with matrix organizations and complex work environment a plus.

Responsibilities

• Facilitates new patient flow from point of entry to destination in a timely, accurate, and professional manner.
• Obtains specific information to generate an accurate financial and demographic record for patients that will ensure maximum reimbursement and clinical outcomes.
• Schedules appointments, interviews patients for appropriate medical information, explains charges and policies of the department/hospital.
• Answers incoming calls and directs patients and visitors appropriately.

Skills

Attention to detail

Compassionate

Team oriented

Self-starter

Coachable

Adaptable

Education

High School Diploma/GED

Tools

MS Office

Job description

Indiana University Health System is seeking an administrative professional to support the Dermatology Department. This role handles new patient flows, gathers necessary information for accurate records, and schedules appointments while explaining departmental charges and policies.

It also answers calls and guides patients and visitors, requiring strong attention to detail and compassion. Candidates should have a High School Diploma or GED and 0–3+ years of relevant admin experience, preferably