Patient Access & Scheduling Specialist

CVLhealth; Baton Rouge, Northern (LA, KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match and profit-sharing

Company-paid disability insurance

Company-paid life insurance

Training resources

Merit-based pay increases

Company events

Employee Assistance Program (EAP)

Job summary

Cardiovascular Institute of the South is seeking a patient-focused call center specialist in Baton Rouge to manage a multi-line switchboard, schedule appointments, and support efficient patient communications.

You will handle 100–150 calls daily, document interactions in the EMR, and route messages to the appropriate clinical teams, contributing to high service levels and patient satisfaction.

Qualifications

• High school diploma preferred with experience using a multi-line phone system.
• Strong verbal communication skills and ability to multitask in a fast-paced environment.
• Detail-oriented with the ability to document and route messages accurately in the EMR.

Responsibilities

• Operate a multi-line switchboard at a CIS location to manage incoming calls and direct them accurately.
• Schedule patient appointments, diagnostics, and lab visits using clinic templates in the practice management system.
• Support patient care and communication flow through efficient call handling and accurate documentation.

Skills

Verbal communication

Multitasking

EMR documentation

Education

High School diploma

Tools

EMR system

Multi-line phone system

Job description

Cardiovascular Institute of the South is seeking a patient-focused call center specialist in Baton Rouge to manage a multi-line switchboard, schedule appointments, and support efficient patient communications.

You will handle 100–150 calls daily, document interactions in the EMR, and route messages to the appropriate clinical teams, contributing to high service levels and patient satisfaction.