Patient Access Representative

Cardiovascular Institute of the South; Lafayette (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Disability coverage

Life insurance

Training/resources

Merit-based increases

Company events

Employee Assistance Program

Job summary

Cardiovascular Institute of the South is seeking a friendly, professional Front Desk/Call Center Associate to join our patient-focused team in Lafayette, LA. This role operates a multi-line switchboard, schedules appointments, and supports patient communication through accurate documentation in our EMR.

You’ll work in a fast-paced clinic, maintaining high service standards, routing calls efficiently, and contributing to a seamless patient experience with attention to detail and reliability.

Qualifications

• High school diploma or better.
• Experience with a multi-line phone system is preferred.
• Strong verbal communication and multitasking in a fast-paced environment.
• Detail-oriented with accurate documentation in the EMR.

Responsibilities

• Operate a multi-line switchboard and direct calls to the proper teams.
• Schedule patient appointments, diagnostics, and labs using clinic templates.
• Support patient care by ensuring smooth call flow and accurate messaging.
• Document communications and route messages to the correct clinical teams.
• Maintain high response metrics and deliver excellent patient service.

Skills

Verbal communication

Multi-line phone system

Detail-oriented

Dependable / adaptable

Education

High school diploma or higher

Tools

Practice management system

EMR

Job description

Cardiovascular Institute of the South, a leading organization dedicated to advancing heart health through innovation and excellence, is part of a national cardiology platform, Cardiovascular Logistics (CVL). Together, we share the same mission to provide our patients with the highest quality cardiovascular care available. Join our team and be a part of an organization that is dedicated to improving patient outcomes and shaping the future of heart health.

What We Offer:

• Choice of three health insurance plans
• Dental insurance coverage
• Vision insurance coverage
• 401(k) with company match and profit-sharing plan
• Company-paid short-term and long-term disability coverage
• Company-paid life insurance for you and your family
• Access to company-provided training and educational resources
• Eligibility for annual merit-based performance increases
• Special company events, including Christmas parties, Family Day, employee engagement activities, and Spirit Days
• Complimentary Employee Assistance Program (EAP) for all employees and their dependents

About the Role

• Operate a multi-line switchboard at a CIS location to manage incoming calls and direct them accurately.
• Schedule patient appointments, diagnostics, and lab visits using clinic templates in the practice management system.
• Support patient care and communication flow through efficient call handling and accurate documentation.

How You’ll Drive Our Mission Forward

• Answer 100–150 calls daily, routing them correctly and ensuring patients receive timely service.
• Schedule appointments according to clinic protocols, maintaining precision in the electronic medical record (EMR).
• Document all communication appropriately and ensure accurate message routing to the correct clinical teams.
• Achieve high-performance metrics (e.g., 85% of calls answered within 30 seconds; <10% abandonment rate).
• Contribute to a seamless patient experience by ensuring efficient phone operations and communication standards.

What Makes You a Great Match

• High school diploma preferred with experience using a multi-line phone system.
• Strong verbal communication skills and ability to multitask in a fast-paced environment.
• Detail-oriented with the ability to document and route messages accurately in the EMR.
• Dependable and adaptable with a commitment to supporting CIS’s mission and patient-focused care philosophy.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.