Patient Access & Scheduling Specialist

IHA; Baker City (OR); On-site; USD 32,000 - 42,000; Part time

Job summary

Saint Alphonsus Health System in Baker City, OR is seeking a Part-time Patient Service Representative for the STARS Baker City Clinic. You will check in patients, collect co-pays, answer calls, schedule appointments, and verify insurance using EPIC.

A friendly, detail‑oriented self-starter will excel in this role. As part of the hospital registration team, you will support physicians and staff, maintain patient records, and help with financial paperwork while providing outstanding customer

Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service experience required. Healthcare experience preferred. EHR experience a plus.
• Experience with process improvement or lean philosophy preferred.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions
• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
• Maintains operations by following policies and procedures and reports needed changes
• Acknowledges and greets patients immediately, providing a positive customer service experience
• Registers patients for appointments and completes paperwork
• Verifies and updates existing patient and insurance information
• Keeps patient appointments on schedule by notifying provider of patient’s arrival
• Informs patients immediately of delays, explains why, and the anticipated wait time
• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles
• Assist patients with all aspects of Financial Assistance Paperwork
• Control credit extended to patients via a payment plan
• Maintain business office inventory and equipment and order supplies
• Maintain a neat work area including the reception area
• Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service

Skills

Customer service

Healthcare experience

EHR experience

Medical terminology

Process improvement

Education

High School Diploma

Job description

Saint Alphonsus Health System in Baker City, OR is seeking a Part-time Patient Service Representative for the STARS Baker City Clinic. You will check in patients, collect co-pays, answer calls, schedule appointments, and verify insurance using EPIC.

A friendly, detail‑oriented self-starter will excel in this role. As part of the hospital registration team, you will support physicians and staff, maintain patient records, and help with financial paperwork while providing outstanding customer