Part-Time Patient Concierge & Registration Specialist

Trinity Health; Baker City (OR); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Full benefits package

Job summary

Saint Alphonsus Health System is seeking a patient service representative for the STARS Baker City Clinic to help deliver high-quality customer service. This PRN role supports registration, appointment scheduling, insurance checks, and co-pay collection while working closely with physicians and clinical staff.

The position requires a high school diploma and prior customer service experience; healthcare/EHR experience preferred.

Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Responsibilities

• Knows, understands, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions
• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
• Maintains operations by following policies and procedures and reports needed changes
• Acknowledges and greets patients immediately, providing a positive customer service experience
• Registers patients for appointments and completes paperwork
• Verifies and updates existing patient and insurance information
• Keeps patient appointments on schedule by notifying provider of patient’s arrival
• Informs patients immediately of delays, explains why, and the anticipated wait time
• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.

Skills

Customer service

Healthcare experience

EHR experience

Medical terminology

Education

High School Diploma or equivalent

Job description

Saint Alphonsus Health System is seeking a patient service representative for the STARS Baker City Clinic to help deliver high-quality customer service. This PRN role supports registration, appointment scheduling, insurance checks, and co-pay collection while working closely with physicians and clinical staff.

The position requires a high school diploma and prior customer service experience; healthcare/EHR experience preferred.