Call Center Representative - Ann Arbor

Trinity Health MI; Ann Arbor (MI); On-site; USD 28,000 - 38,000; Full time

Job summary

Trinity Health IHA Medical Group seeks a patient-focused Call Center Representative to join our team in a full-time role with a day shift. You will handle incoming calls, triage urgency, and direct callers per established procedures to support outstanding patient care.

Responsibilities include scheduling, answering inquiries, and facilitating MyChart communications, while accurately logging messages in the EMR system and processing referrals and authorizations as needed.

Qualifications

• 1–2 years of experience in a medical/physician office or customer service environment preferred.
• Excellent communication and phone skills.
• High School Diploma or GED required.
• Ability to triage and direct urgent calls according to procedures.
• Willingness to work day shift.

Responsibilities

• Answers calls for Ancillary Services.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Assist with patient communications and MyChart support.
• Record messages for physicians and staff accurately and route tasks through the EMR system.
• Obtains out of network authorizations.
• Answers patient, insurance and office calls related to referrals and prior authorizations.

Skills

Customer service

Phone support

Scheduling

Medical office experience

Communication

Education

High School Diploma or GED

Valid work permit (15–17)

Tools

IHA EMR system

Job description

Call Center Representative

Deliver Outstanding Service to Every Patient!

Employment Type

Full time

Shift

Day Shift

Description

Trinity Health IHA Medical Group is looking for a customer-focused Call Center Representative to join our team. In this role, you will answer incoming calls, assess the urgency of the call, appropriately triags and direct urgent calls according to established procedures to ensure optimal quality patient care.

What You'll Do

• Answers calls for Ancillary Services.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Assist with patient communications and MyChart support.
• Records messages for physicians and staff accurately and ensures that it is tasked appropriately through IHA EMR system.
• Obtains out of network authorizations.
• Answers patient, insurance and office calls related to referrals and prior authorizations.

General Requirements

• EDUCATION: High School Diploma or GED or between the ages of 15-17 with a valid work permit from their high school. Course work in insurance/billing, medical practice education or seminars are preferred, but not required.
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: 1-2 years of experience in a medical or physician office or customer service environment preferred.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for career growth and professional development.
• Supportive, team-oriented workplace culture.
• Meaningful work helping patients access the care they need.
• A mission-driven organization serving communities across Southeast Michigan.

At Trinity Health IHA Medical Group, we are committed to delivering outstanding patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and providing exceptional customer service, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.