Patient Access & Scheduling Specialist

Trinity Health MI; Ann Arbor (MI); On-site; USD 42,000 - 52,000; Full time

Job summary

Trinity Health MI is seeking a patient services representative to serve as the first point of contact for callers, triage urgent needs, and coordinate with clinical staff to streamline scheduling. You will ensure high-quality patient care through effective communication and service.

Responsibilities include answering calls, triaging according to procedures, and coordinating patient appointments with clinical teams to optimize care and efficiency.

Responsibilities

• Answer incoming calls and triage urgency per established procedures.
• Serve as liaison between external customers and medical staff and coordinate scheduling with clinical personnel.

Job description

Trinity Health MI is seeking a patient services representative to serve as the first point of contact for callers, triage urgent needs, and coordinate with clinical staff to streamline scheduling. You will ensure high-quality patient care through effective communication and service.

Responsibilities include answering calls, triaging according to procedures, and coordinating patient appointments with clinical teams to optimize care and efficiency.