Patient Access & Scheduling Optimization Specialist

The University of Kansas Health System; California (MO); On-site; USD 52,000 - 72,000; Full time

Job summary

The University of Kansas Health System is seeking an Access Specialist to partner with ambulatory practices, improving patient access to services across the health system. The role focuses on data gathering, reporting, and removing access barriers by reviewing performance against targets and recommending improvements.

The Access Specialist builds and maintains physician schedules in the EHR, ensures template standards, and collaborates with multiple departments to optimize capacity and access,

Qualifications

• 7+ years of healthcare clinic operations with familiarity with EHR scheduling workflows and/or revenue cycle experience that includes scheduling, performance improvement.
• Bachelor's degree with 3+ years of healthcare clinic ops experience with EHR scheduling familiarity and performance improvement.
• Strong data reporting and analysis skills.

Responsibilities

• Build and maintain physician schedule templates in the EHR with template builders and staff.
• Ensure adherence to Office of Access Management template standards.
• Process and manage schedule change requests for individual practices.
• Aggregate data across departments (Ambulatory Operations, HITS, Revenue Cycle, Telecom, Analytics & Reporting).
• Review dashboards and reports to identify access gaps, capacity issues, or target divergence.
• Regulate use of scheduling policies and automated call distribution scripting.
• Provide feedback to departments and leadership to resolve issues.
• Perform professional, clinical, and/or technical duties as assigned.

Skills

Scheduling workflows

Data analysis

Communication

Education

Bachelor's degree

High school diploma

Tools

EPIC Cadence

EpicCare Ambulatory

Prelude Certification

Job description

The University of Kansas Health System is seeking an Access Specialist to partner with ambulatory practices, improving patient access to services across the health system. The role focuses on data gathering, reporting, and removing access barriers by reviewing performance against targets and recommending improvements.

The Access Specialist builds and maintains physician schedules in the EHR, ensures template standards, and collaborates with multiple departments to optimize capacity and access,