Access Specialist

The University of Kansas Health System; Overland Park (KS); On-site; USD 52,000 - 72,000; Full time

Job summary

The University of Kansas Health System in Kansas City seeks an Access Specialist to build and maintain physician schedule templates in the EHR. You will work with template builders and staff to ensure adherence to established standards and handle schedule-change requests across practices.

You will compile data for the Office of Access Management, review dashboards, and help identify capacity and access issues, applying best practices under leadership guidance.

Qualifications

• High School Graduate with 7+ years of healthcare clinic operations experience or a Bachelor's Degree with 3+ years of healthcare clinic operations experience.
• Experience with EHR scheduling workflows and revenue cycle environment is preferred.
• Knowledge of operational scheduling strategies and performance improvement is beneficial.

Responsibilities

• Responsible for the initial build and maintenance of physician schedule templates within the EHR.
• Ensures adherence to template standards as developed by the Office of Access Management.
• Works with practices to process and manage requests for schedule changes.
• Obtains and compiles data for the Office of Access Management across multiple departments.
• Reviews dashboards and analyzes data to identify access/divergence and capacity issues.
• Regulates use of scheduling policies, decision tree algorithms, and automated phone systems.
• Recommends improvements to Access Office leadership or other partners.
• Implements best practices in collaboration with the team.
• Must perform professional, clinical and/or technical competencies of the assigned unit.

Skills

EPIC Cadence

EpicCare Ambulatory

Computer skills

Education

High School Diploma with 7+ years healthcare clinic operations

Bachelor's Degree with 3+ years healthcare clinic operations

Tools

EPIC Cadence

EpicCare Ambulatory

Job description

Position Title Access Specialist Indian Creek Main Position Summary / Career Interest:

Responsibilities and Essential Job Functions

• Responsible for the initial build and maintenance of physician schedule templates within the EHR by working with template builders and appropriate staff.
• Ensures adherence to template standards as developed by the Office of Access Management.
• Works with individual practices to process and manage requests for schedule changes.
• Obtains and compiles data for the Office of Access Mgmt. working with multiple different departments across the health system (including Ambulatory Operations, HITS, Revenue Cycle, Telecom, Analytics & Reporting).
• Reviews dashboards, analyzes data, pulls preset reports or navigates within the system (such as appointment turnaround time, MyChart and internet appointment requests) on a regular basis to identify divergence of access and targets or identifies problems with capacity management.
• Regulates appropriate use of decision tree algorithms, scheduling policies and procedures, including regulating automated call distribution system and appointment phone numbers/scripting.
• Recommends improvements and provides feedback to appropriate entities and partners including specialties, Access Office leadership or others as appropriate to resolve issues or concerns.
• Implements best practices based on leadership guidance and in collaboration with team.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
• These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.

Required Education and Experience

High School Graduate with 7 or more years of of healthcare clinic operations with familiarity with EHR scheduling workflows and/or revenue cycle experience that included knowledge of operational scheduling strategies, clinic throughout and performance improvement OR Bachelors Degree from an accredited College or University with 3 or more years of healthcare clinic operations with familiarity with EHR scheduling workflows and/or revenue cycle experience that included knowledge of operational scheduling strategies, clinic throughout and performance improvement.

Knowledge Requirements

Strong computer skills. EPIC Cadence preferred. EpicCare Ambulatory preferred. Prelude or other certifications relating to the Ambulatory environment is preferred.

Time Type: Full time

Job Requisition ID: R-57149

The health system is an equal employment opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, veteran status, genetic information, or any other legally-protected status. See also Diversity, Equity & Inclusion.

The health system provides reasonable accommodations to qualified individuals with disabilities.

Employment with the health system is contingent upon, among other things, agreeing to the health-system-dispute-resolution-program.pdf and signing the agreement to the DRP.

About The University of Kansas Health System As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world‑class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life‑changing treatments for the people we serve.