Patient Access Navigator - Appointment & MyChart Support

HonorHealth; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

HonorHealth in Phoenix seeks an Administrative Support professional to serve as the primary contact for customers in the Customer Navigation Center, improving access to care through scheduling and MyChart support.

This role requires a High School diploma, at least 6 months of customer service experience, a minimum typing speed of 45 WPM, and basic knowledge of insurance plans. Bilingual Spanish is a plus and HIPAA/privacy awareness is valued.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service experience required.
• Typing speed of at least 45 WPM required.
• 1 year of call center experience preferred.
• Bilingual in Spanish (conversational) preferred.
• Knowledge of HIPAA/privacy practices preferred.
• Knowledge of insurance plans and referral processes preferred.

Responsibilities

• Be the primary contact for customers in the Customer Navigation Center.
• Improve access to care and patient experience through scheduling of primary care and specialty visits and referral recommendations.
• Assist with inbound inquiries via phone and MyChart and provide basic tech support.
• Document interactions and escalate as needed for time-sensitive issues.
• Assist patients in using MyChart and EPIC EMR features.
• Perform additional duties as assigned.

Skills

Customer service

Typing 45 WPM

Call center experience

Bilingual Spanish (conversational)

HIPAA/privacy awareness

Education

High School Diploma or GED

Job description

HonorHealth in Phoenix seeks an Administrative Support professional to serve as the primary contact for customers in the Customer Navigation Center, improving access to care through scheduling and MyChart support.

This role requires a High School diploma, at least 6 months of customer service experience, a minimum typing speed of 45 WPM, and basic knowledge of insurance plans. Bilingual Spanish is a plus and HIPAA/privacy awareness is valued.