Patient Access & Scheduling Coordinator II

OrthoIndy Northwest; Carmel, Northern (IN, KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

OrthoIndy Carmel Physical Therapy in Carmel, Indiana is seeking a Hospital Admissions Clerk II to support the OIH Admissions team. The role encompasses check-in, check-out, scheduling, collecting co-pays, and coordinating benefits with insurance.

You will pre-register and register patients in Meditech and TheraOffice, schedule appointments, obtain authorizations, answer calls, and ensure billing accuracy. Excellent verbal and written communication and meticulous attention to detail are essential.

Qualifications

• 1-2 years of patient registration experience required; 2-4 years preferred.
• Excellent verbal and written communication skills and high accuracy.

Responsibilities

• Pre-registers and registers patients in Meditech and TheraOffice.
• Schedules and reschedules therapy appointments as needed.
• Obtains, submits, and tracks insurance authorizations.
• Answers all incoming calls and returns voicemails promptly.
• Obtains insurance benefit information for follow-up appointments and initial evaluations.
• Collects and applies patient payments and co-pays.
• Completes monthly registrations in Meditech for accuracy in scheduling and billing.
• Completes patient discharges weekly by reviewing progress notes and discharge summaries.
• Prints and faxes progress notes for workers' comp and outside referrals.

Skills

Attention to detail

Verbal communication

Written communication

Multi-tasking

Customer service

Education

High school diploma or GED

Tools

Meditech

TheraOffice

ADP

Athena

Microsoft Office

Job description

OrthoIndy Carmel Physical Therapy in Carmel, Indiana is seeking a Hospital Admissions Clerk II to support the OIH Admissions team. The role encompasses check-in, check-out, scheduling, collecting co-pays, and coordinating benefits with insurance.

You will pre-register and register patients in Meditech and TheraOffice, schedule appointments, obtain authorizations, answer calls, and ensure billing accuracy. Excellent verbal and written communication and meticulous attention to detail are essential.