Hospital Access Coordinator II

OrthoIndy Northwest; Carmel, Northern (IN, KY); On-site; USD 32,000 - 46,000; Full time

Job summary

OrthoIndy Carmel Physical Therapy in Carmel, Indiana is seeking a Hospital Admissions Clerk II to support the OIH Admissions team. The role encompasses check-in, check-out, scheduling, collecting co-pays, and coordinating benefits with insurance.

You will pre-register and register patients in Meditech and TheraOffice, schedule appointments, obtain authorizations, answer calls, and ensure billing accuracy. Excellent verbal and written communication and meticulous attention to detail are essential.

Qualifications

• 1-2 years of patient registration experience required; 2-4 years preferred.
• Excellent verbal and written communication skills and high accuracy.

Responsibilities

• Pre-registers and registers patients in Meditech and TheraOffice.
• Schedules and reschedules therapy appointments as needed.
• Obtains, submits, and tracks insurance authorizations.
• Answers all incoming calls and returns voicemails promptly.
• Obtains insurance benefit information for follow-up appointments and initial evaluations.
• Collects and applies patient payments and co-pays.
• Completes monthly registrations in Meditech for accuracy in scheduling and billing.
• Completes patient discharges weekly by reviewing progress notes and discharge summaries.
• Prints and faxes progress notes for workers' comp and outside referrals.

Skills

Attention to detail

Verbal communication

Written communication

Multi-tasking

Customer service

Education

High school diploma or GED

Tools

Meditech

TheraOffice

ADP

Athena

Microsoft Office

Job description

Facility:OrthoIndy Carmel Physical Therapy - Carmel, Indiana
Department:OIH Admissions
Shift Details: Monday-Friday 11:00 am - 5:00 pm

Great people are the backbone to great care and patient satisfaction. In return, we'll have your back - offering our employees a supportive team environment, great benefits, a true work/life balance, and the opportunity to positively impact the quality of life for our patients. Join TEAM OI.

GENERAL STATEMENT OF DUTIES:

The Hospital Admissions Clerk II functions in a fast-paced role that requires attention to detail and
ability to multi-task, including a focus on both the quantity and quality of work. This position performs
check-in, check-out, scheduling, operates in multiple systems, answers phones, collects co-pays, and
coordinates benefits with insurance.

• Pre-registers and registers all physical and occupational therapy patients in Meditech and
  TheraOffice by utilizing our clinic and ordering systems to input patient demographics as well as therapy orders.
  
• Schedules and re-schedules all therapy appointments in TheraOffice as needed.
  
• Obtains, submits, and tracks authorizations for various insurances by faxing authorization requests, following up by phone, or using online tools.
  
• Answers all incoming calls and returns voicemails in a timely manner.
  
• Obtains all insurance benefit information in a timely manner for follow-up appointments as well as initial therapy evaluations by calling insurance companies, faxing benefit information sheets, or utilizing online tools.
  
• Collects and applies all patient payments and co-payments.
  
• Completes monthly registrations in Meditech for all patients to ensure account and scheduling
  accuracy as well as billing accuracy.
  
• Completes patient discharges on a weekly basis by researching therapy progress notes and discharge summaries to accurately update the discharged accounts.
  
• Prints and faxes progress notes for all workers comp and outside doctor referrals on a daily basis.
  

ADP, Athena, OrthoTalent, Incident reporting, Meditech, Microsoft Office, TheraOffice, Insurance systems

Requirements:

• High school diploma/GED required
• 1-2 years of patient registration experience required; 2-4 years preferred
• Exceptional verbal and written communication skills and high level of accuracy and attention to detail a must

OrthoIndy is an Equal Opportunity Employer