Patient Access Pro: Registration, Scheduling & Service

Cincinnati Children's; Mason (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

Cincinnati Children’s Loveland Primary Care seeks a Patient Access Representative II to join our front-line team, handling patient registration, scheduling and admissions support while ensuring confidentiality and a positive patient experience.

The role emphasizes dependable, detail-oriented individuals with strong communication skills; training will cover systems and processes, with opportunities to contribute to revenue cycle tasks and exceptional patient service.

Qualifications

• High school diploma or equivalent.
• No directly related experience.
• Strong interpersonal and communication skills.
• Ability to learn new systems and processes.
• Demonstrated customer service experience and attention to detail.

Responsibilities

• Register and schedule patients accurately and efficiently.
• Provide excellent customer service to patients, families, providers, and coworkers.
• Support patient admissions and front-end revenue cycle functions.
• Verify and maintain accurate demographic and insurance information.
• Follow organizational policies related to compliance, patient safety, and confidentiality.
• Collaborate with team members and clinical staff to ensure a positive patient experience.
• Maintain accuracy while working in a fast-paced healthcare environment.

Skills

Interpersonal skills

Customer service

Communication

Attention to detail

Learn new systems

Education

High school diploma or equivalent

Job description

Cincinnati Children’s Loveland Primary Care seeks a Patient Access Representative II to join our front-line team, handling patient registration, scheduling and admissions support while ensuring confidentiality and a positive patient experience.

The role emphasizes dependable, detail-oriented individuals with strong communication skills; training will cover systems and processes, with opportunities to contribute to revenue cycle tasks and exceptional patient service.