Patient Access Specialist I - Impactful Front Desk Role

Cincinnati Children's Office of Academic Affairs and Career Development; Cincinnati (OH); On-site; USD 23,000 - 29,000; Full time

Job summary

Cincinnati Children’s is seeking a full-time Registration Services professional at MOB - Hopple in Cincinnati. The role emphasizes patient safety, accurate registration, scheduling, and strong confidentiality practices within a regulated environment.

Responsibilities include assisting patients and families, resolving service requests, and ensuring compliance with HIPAA, JCAHO, CMS, and ODH standards. Entry requirements are a high school diploma or equivalent, with no direct related experience

Qualifications

• High school diploma or equivalent.
• No directly related experience.

Responsibilities

• Safety - Ensures patient safety by identifying the correct patient, identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
• Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
• HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
• Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
• Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

Education

High school diploma or equivalent

Job description

Cincinnati Children’s is seeking a full-time Registration Services professional at MOB - Hopple in Cincinnati. The role emphasizes patient safety, accurate registration, scheduling, and strong confidentiality practices within a regulated environment.

Responsibilities include assisting patients and families, resolving service requests, and ensuring compliance with HIPAA, JCAHO, CMS, and ODH standards. Entry requirements are a high school diploma or equivalent, with no direct related experience