Patient Access & Scheduling Coordinator

Womens Healthcare Associates; Portland (OR); On-site; USD 27,000 - 40,000; Full time

Benefits offered by this job

Medical/Vision

Dental/Orthodontia

401(k)

Employer Paid Long Term Disability

Employer Paid Life & AD&D Insurance

Employer Paid Maternity Leave

Voluntary Short Term Disability

Voluntary Life Insurance

Voluntary Long Term Care

Flexible Spending Medical

Dependent Care & Transportation

Paid Time Off & Holidays

Life Balance

Employee Assistance Program

Breastfeeding Support

Job summary

Womens Healthcare Associates seeks a dedicated Patient Service Representative for our Peterkort clinic in Portland, OR. The role involves greeting patients, scheduling visits, collecting co-pays, and handling phone duties with warmth and professionalism.

You will verify insurance, post payments, and coordinate appointments while supporting compassionate, culturally competent care. Medical office experience and strong communication are essential for teamwork.

Qualifications

• High school diploma or GED required.
• Medical office experience required, preferably in an OB/GYN medical group practice.
• Demonstrated advanced knowledge of medical practice management scheduling software and time requirements for scheduling.
• Knowledge of medical terminology and medical insurance practices.
• Knowledgeable in Microsoft Office products (Word, Outlook).
• Proven effective verbal, listening and written communication skills.
• Excellent people skills a must!
• Must be able to pass a background check.

Responsibilities

• Answers basic questions from patients, staff and clinicians concerning insurance benefits and responds to clinician and staff requests for insurance information, especially as it relates to insurance benefits verification.
• Schedules return appointments and procedures. Re-schedules appointments as needed.
• Monitors clinicians' schedules. Utilizes scheduling expertise to fill gaps in clinicians schedule through understanding of clinicians' needs and scheduling protocols and procedures.
• Audits scheduled appointments for errors. Corrects errors and notifies Patient Services Coordinator as needed for training opportunities.
• Answers clinical services staff scheduling questions and concerns.
• Assists patients with scheduling appointments outside of WHA services as directed by clinician.
• Posts account balances as directed. Creates payment batches and reconciles daily deposits.
• Verifies eligibility, benefits and obtains authorization for patients' medical procedures.
• Addresses patient complaints and concerns. Seeks resolution and refers to Patient Services Coordinator or Practice Supervisor as needed.
• Answers overflow phone calls in the queue.

Skills

Medical office experience

Scheduling software knowledge

Medical terminology knowledge

Microsoft Office (Word, Outlook)

Verbal, listening and written comms

Excellent people skills

Background check required

Education

High school diploma or GED

Tools

Scheduling software

Microsoft Office

Job description

Womens Healthcare Associates seeks a dedicated Patient Service Representative for our Peterkort clinic in Portland, OR. The role involves greeting patients, scheduling visits, collecting co-pays, and handling phone duties with warmth and professionalism.

You will verify insurance, post payments, and coordinate appointments while supporting compassionate, culturally competent care. Medical office experience and strong communication are essential for teamwork.