Patient Access Scheduler I - El Dorado Infusion Clinic

Tucson Medical Center; Tucson (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

The Tucson Medical Center El Dorado Infusion Clinic is seeking a Patient Access Scheduler I to manage patient appointments, verify insurance, and register patients for outpatient services. This role serves as the liaison between patients, providers, and departments to ensure timely access to care while supporting revenue cycle operations.

Responsibilities include scheduling procedures, confirming eligibility, collecting co-pays, and maintaining accurate data in the EHR.

Qualifications

• High school diploma or GED required; vocational training is preferred.
• 1 year in a medical office or hospital setting with 6 months scheduling or insurance verification experience.
• Heartsaver CPR certification within 90 days for specific departments.

Responsibilities

• Schedule diagnostic, surgical, and outpatient procedures using scheduling systems.
• Verify insurance eligibility, benefits, and authorizations.
• Register patients with accurate demographic and financial data.
• Provide procedure prep instructions and cost estimates.
• Collect co-pays and reconcile daily cash drawer.
• Communicate with physicians and staff to confirm details and resolve conflicts.
• Document insurance and authorization information in the system.
• Answer calls and assist with scheduling and rescheduling.

Skills

Scheduling

Insurance verification

EHR

Customer service

Data entry

HIPAA

Education

High School Diploma or GED

Vocational training in medical office administration

Tools

EHR systems

Scheduling software

Job description

Patient Access Scheduler I - El Dorado Infusion Clinic

Job Category: Clerical

Schedule: Full time

Shift: 1 - Day Shift

SUMMARY:

The Patient Access Scheduler I is responsible for scheduling patient appointments, verifying insurance coverage, and ensuring accurate registration for outpatient and ancillary services. This role serves as a key liaison between patients, providers, and departments to ensure timely and efficient access to care while supporting revenue cycle operations.

ESSENTIAL FUNCTIONS:

• Schedule diagnostic, surgical, and/or outpatient procedures using EHR and scheduling systems.
• Verify insurance eligibility, benefits, and authorization requirements.
• Register patients and ensure accurate demographic and financial data entry.
• Provide patients with procedure preparation instructions and cost estimates.
• Collect co-pays, deductibles, and outstanding balances; reconcile daily cash drawer.
• Communicate with physicians, office staff, and departments to confirm procedure details and resolve scheduling conflicts.
• Document all insurance and authorization information in the registration system.
• Respond to incoming calls and assist patients with scheduling, rescheduling, and inquiries.
• Support outpatient departments with system maintenance tasks (e.g., opening/closing resources, overbooking).
• Adhere to HIPAA and organizational confidentiality standards.
• Performs related duties as assigned.

MINIMUM QUALIFICATIONS

EDUCATION: High school diploma or GED required; vocational training in medical office administration preferred.

EXPERIENCE: One (1) year in a medical office or hospital setting, including 6 months of scheduling or insurance verification experience.

LICENSURE OR CERTIFICATION: Heartsaver CPR certification required within 90 days for specific departments (e.g., Pediatric or Adult Therapies).

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of medical terminology, insurance plans, and scheduling protocols.
• Strong communication and customer service skills.
• Proficiency in EHR systems and scheduling software.
• Ability to multitask and prioritize in a fast-paced environment.
• Attention to detail and accuracy in data entry.
• Basic computer and office equipment proficiency.