Patient Access Scheduler I – Part-Time, Fast-Paced Care

Atlantic Health System; Morristown (NJ); In loco; USD 25.000 - 40.000; Part-time

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Total Rewards package

Descrizione del lavoro

Atlantic Health System is seeking a Scheduler I for Central Scheduling in Morristown, NJ. This part-time role involves handling high volumes of scheduling requests for outpatient imaging, referrals, and general department information across Atlantic Health locations.

Responsibilities include accurate data capture, insurance verification, pre-authorization, and patient registration in Epic, with a focus on timely communication and precision to support the revenue cycle and patient experience.

Competenze

• 0-3 years of prior experience.
• HS Diploma or equivalent.
• All legally/reasonably expected certifications needed for function and level.

Mansioni

• Accurately handles incoming phone calls, SMS requests, electronic web requests, performs patient registration, placing outbound phone calls and scheduling appointments for all Atlantic Health System locations within a high call/fast paced call volume environment.
• Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.
• Promotes patient portal usage and connects to registration resources when applicable.
• Ensures patients are aware of their upcoming appointment at the time of scheduling; assists with cancelling and rescheduling services.
• Completes the patient’s Face sheet at the time of scheduling with all necessary demographic/insurance information.
• Maintains and updates patient’s accounts for medical and financial eligibility; operates within Epic Work queues to stay up to date with visits requiring this review.
• Coordinates with patient and physician practice to obtain missing information or inform the patient of status/amount due for service.
• Performs real-time insurance verification and communicates insurance participation and financial responsibility to patient; collects pre-service financial responsibility.
• Proactively solicits customer feedback.
• Provides proactive and timely responses to internal and external customer needs and requests.
• Supports revenue cycle department policies, practices and goals related to patient experience and quality outcomes.
• Meets individual productivity and quality expectations in all job functions.

Formazione

HS Diploma or equivalent

Associate or Bachelors’ Degree preferred

Strumenti

EPIC

Descrizione del lavoro

Atlantic Health System is seeking a Scheduler I for Central Scheduling in Morristown, NJ. This part-time role involves handling high volumes of scheduling requests for outpatient imaging, referrals, and general department information across Atlantic Health locations.

Responsibilities include accurate data capture, insurance verification, pre-authorization, and patient registration in Epic, with a focus on timely communication and precision to support the revenue cycle and patient experience.