Call Center Scheduler, Access, (Novato) Full-Time, Days

MarinHealth; Novato (CA); On-site; USD 30,996 - 43,394; Full time

Job summary

MarinHealth is looking for a Call Center Scheduler to provide exceptional customer service by greeting patients and scheduling appointments effectively. Ideal candidates should have experience with high call volumes and possess strong verbal and written communication skills.

The position is full-time with a pay range of $22.50 - $27.00 - $31.50 per hour, depending on experience. Responsibilities include managing multiple tasks in a busy environment while ensuring effective communication and problem-solving for patient care.

Qualifications

• Experience with heavy phone volume and appointment scheduling.
• Previous customer-service experience is preferred.
• Typing speed of 60 words per minute.

Responsibilities

• Greet patients verbally on the phone.
• Provide exceptional customer service.
• Manage multiple tasks in a busy clinical environment.

Skills

Proficient in typing

Strong verbal and writing skills

Strong organization

Customer service orientation

Basic computer/keyboard knowledge

Education

High school diploma

Post-secondary education preferred

Tools

EMR/EHR systems

Job description

About MarinHealth

MarinHealth is an integrated, independent healthcare system with a physician and clinical team, an affiliation with UCSF Health, a network of clinics, and a state‑of‑the‑art hospital serving Marin, Sonoma, and Napa counties.

Job Title

Call Center Scheduler

Job Summary

The Call Center Scheduler greets patients verbally on the phone and responds to patients in a timely manner. Provides exceptional customer service, including courteous, helpful, accurate, and proactive communication and problem‑solving to ensure that their health care is delivered effectively and promptly.

Work Shift

8‑Hour days (United States of America)

Scheduled Weekly Hours

40 hours per week

Pay Range

$22.50 - $27.00 - $31.50

Essential Functions and Responsibilities

• Proficiency in typing, filing, and aptitude to learn office software
• Strong verbal and writing skills and solid organization
• Team oriented with a strong belief in customer service
• Interpret and apply relevant insurance information when scheduling appointments
• Use EMR/EHR, scanners, copiers and other office equipment
• Knowledge of proper telephone etiquette
• Exercise initiative, decision‑making, and problem‑solving
• Manage multiple tasks in a busy clinical environment
• Prioritize tasks and manage time efficiently
• Strong organization and verbal communication skills

Qualifications

Education

• High school diploma required; post‑secondary education preferred.

Experience

• High school diploma required; post‑secondary education preferred.
• Experience with heavy phone volume, scheduling, verifying insurance eligibility, and preparing medical records preferred.
• Previous customer‑service experience preferred.
• Electronic medical records experience preferred.
• Basic computer/keyboard knowledge.
• One year of providing customer service either via phone or in person focused on patient care experience.
• Typing speed of 60 words per minute.

Accommodation

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415‑925‑7040 or [e-mail].

Health & Immunizations

To protect employees, patients, and our community, MarinHealth requires measles, mumps, varicella, and annual influenza immunizations as a condition of employment (and annually thereafter). COVID‑19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sexual orientation, gender identity, protected veteran status or disability status, and any other classifications protected by federal, state, and local laws.

Compensation Policy

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills, experience, qualifications, and internal/market equity, consistent with MarinHealth’s compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.