Patient Access Scheduler

Geisinger; Port Matilda (Centre County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a dedicated appointment scheduler to enhance patient experiences through effective communication and organizational skills. This role involves coordinating patient appointments, ensuring compliance with scheduling guidelines, and maintaining accurate patient information. The ideal candidate will thrive in a collaborative environment, contributing to a culture of kindness and excellence. Join a team that values innovation and safety, and be part of a mission to provide exceptional care to the community. This is a fantastic opportunity for individuals passionate about making a difference in healthcare.

Benefits

Healthcare benefits from day one

Vision and dental insurance

Collaborative work environment

Qualifications

• 1+ years of related work experience required.
• High School Diploma or equivalent is mandatory.

Responsibilities

• Schedules patient appointments across various providers and services.
• Coordinates registration and insurance information for timely payments.
• Facilitates communication among patients, physicians, and staff.

Skills

Communication

Computer Literacy

Customer Service

Education

High School Diploma or Equivalent (GED)

Associate's Degree in Business Administration/Management

Job description

Location:

Geisinger Healthplex State College

Shift:

Days (United States of America)

Scheduled Weekly Hours:

40

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Provides appointment scheduling services to patients and referring physician offices by matching physician-specific scheduling guidelines with patient appointment preferences system-wide, using technology. Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines. Facilitates positive multi-channel communications among patients, physicians, clinical staff, outreach sites, and internal departments to serve patient and referring physician needs using advanced writing, telephone, e-mail, and internet skills.

Job Duties:

• Schedules patient appointments system wide for providers including specialty and ancillary services.
• Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests using physician-specific and department guidelines.
• Coordinates and completes accurate basic registration, demographic and insurance information to ensure timely and accurate payment for services while scheduling appointments.
• Completes all appointment scheduling, cancellation and confirmation requests by matching patient preferences with documented, physician-specific scheduling guidelines to provide the first available appointment in conjunction with patient preferences for time, date and location of each appointment.
• Processes requests for referrals and obtains the referrals for physician offices as require.
• Answers patient and referring physician questions pertaining to appointment status.
• Coordinates the hold and release of template slots for requests to occur within weeks.
• Facilitates and assures physician to physician or department contact.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Education:

High School Diploma or Equivalent (GED)- (Required), Associate's Degree-Business Administration/Management (Preferred)

Experience:

Minimum of 1 year-Related work experience (Required)

Certification(s) and License(s):

Skills:

Communication, Computer Literacy, Customer Service

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.