Patient Access Scheduler - Gastroenterology

Geisinger; Pennsylvania; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization in Pennsylvania is seeking a dedicated individual to manage patient appointment scheduling and coordination. This role involves ensuring accurate registration and communication between patients and providers, contributing to efficient healthcare delivery. The ideal candidate will have strong communication skills and a commitment to patient care. Join a team that values diversity and offers a competitive benefits package from day one.

Benefits

Full benefits (health, dental, vision) starting day one

401(k) plan with automatic contributions

Generous paid time off (PTO)

Up to $5,000 annual tuition reimbursement

Employee Assistance Program (EAP)

Qualifications

• Minimum of 1 year of relevant experience required.

Responsibilities

• Schedules patient appointments for providers.
• Processes referral requests and obtains necessary referrals.
• Handles appointment scheduling, cancellations, and confirmations.

Skills

Communication

Coordination

Job description

Job Responsibilities

1. Schedules patient appointments system-wide for providers, including specialty and ancillary services.
2. Schedules and provides proper preparation instructions for ancillary and diagnostic procedures and tests, following physician-specific and department guidelines.
3. Coordinates and completes accurate registration, demographic, and insurance information to ensure timely and accurate payment for services while scheduling appointments.
4. Handles all appointment scheduling, cancellations, and confirmations by matching patient preferences with documented, physician-specific scheduling guidelines to provide the earliest available appointments that meet patient needs.
5. Processes referral requests and obtains necessary referrals for physician offices.
6. Responds to patient and referring physician inquiries regarding appointment status.
7. Coordinates the hold and release of template slots for requests within specified weeks.
8. Facilitates communication between physicians and departments as needed.

Work Environment & Additional Information

Work is typically performed in an office environment. The role requires adherence to all organizational policies and procedures. The statements herein are not all-inclusive but represent the key responsibilities for successful performance.

Role Location and Hours

Location: Department Location

Hours: Days

Weekends: None

Qualifications

Minimum of 1 year of relevant experience required.

About Geisinger

We care about our patients, members, and employees. We offer a competitive benefits package to support your health, financial stability, and professional growth. We value diversity and inclusion. Learn more at https://jobs.geisinger.org/diversity.

Benefits

• Full benefits (health, dental, vision) starting day one
• Multiple medical plans, including expanded networks for out-of-area employees and dependents
• Pre-tax savings plans (FSA, HSA)
• Company-paid life insurance, short-term and long-term disability
• 401(k) plan with automatic contributions
• Generous paid time off (PTO)
• Up to $5,000 annual tuition reimbursement
• MyHealth Rewards wellness program
• Family support benefits including adoption, fertility, parental leave, and backup care membership
• Employee Assistance Program (EAP) and voluntary benefits such as accident, critical illness, hospital indemnity, and more