Patient Access Scheduler

Baptist Health System, Inc.; Jeffersontown (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

Baptist Health in Louisville, KY is seeking a Patient Access Scheduler to join our team. You will schedule patients for diagnostic tests and procedures as ordered by referring physicians, handling a high volume of calls and faxes, and serving as the first point of contact for patients and physician offices.

You will coordinate pre-registration, payment estimates, insurance verification, and determine any precerts or referrals.

Qualifications

• High school diploma or equivalent.
• Must type 45-50 wpm.
• Registration or Scheduling Experience Preferred.

Responsibilities

• Schedule patients for diagnostic tests and procedures as ordered by physicians.
• Serve as the first point of contact for patients and physician offices, handling calls and faxes.
• Provide test preparation instructions and coordinate pre-certifications, authorizations, or referrals as needed.
• Perform pre-registration, create payment estimates, and verify insurance and benefits prior to appointments.
• Retain orders for all scheduled appointments and maintain accurate records.

Skills

Typing 45-50 wpm

Customer service

Education

High School diploma or equivalent

Job description

Summary

Job Description

Baptist Health is looking for a Patient Access Scheduler to join our team in Louisville, KY

Patient Access Schedulers are responsible for scheduling patients for diagnostic tests and procedures as ordered by referring physicians (generally via Epic, fax or telephone). The Patient Access Scheduler will handle a large volume of incoming calls or faxes and schedule with multiple procedures within multiple departments. This person will be the first point of contact with patients or physician offices, and must ensure their needs are met. This person will be working in a fast paced environment where they will be expected to display expert customer service and communication skills to properly assist patients or office staff. They are responsible for informing patients and/or physician staff of the proper preparation and instructions for the tests ordered, and identify any precerts/authorizations/referrals they need to acquire. Must maintain effective communication with the patient, physician offices and ancillary departments within the hospital. Pre-registration, creation of payment estimates, insurance verification and benefit evaluation prior to appointment is imperative. Responsible for retaining orders for all scheduled appointments prior to service.

Requirements

• High School diploma or equivalent
• Must type 45-50 wpm
• Registration or Scheduling Experience Preferred

Baptist Health is an Equal Employment Opportunity employer.