Patient Access & Revenue Optimization Specialist

Community Healthcare Network, Inc; New York (NY); Sur place; USD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Retirement plan

Employee assistance program

Growth opportunities

Résumé du poste

Community Healthcare Network, Inc. is seeking a Patient Services Coordinator (PSC) to optimize administrative operations, verify insurance, and strengthen revenue cycles across multiple NYC service sites.

This role emphasizes training, data-driven workflow improvements, and patient-centric service delivery. You will collaborate with billing, operations, and clinical teams to improve patient access, financial sustainability, and care coordination while maintaining a high standard of customer

Qualifications

• Associate's Degree with five (5) years of healthcare experience or satisfactory equivalent of education and experience combined.
• High School Diploma or satisfactory equivalent with a minimum of seven (7) years of healthcare experience.
• Prior experience in dental operations, billing, and patient scheduling is preferred.
• Prior clinical operations experience with Community Healthcare Network is preferred.

Responsabilités

• Develop, implement, and maintain training materials and job aids for front-end staff, ensuring standardization across sites.
• Conduct initial and ongoing training on appointment scheduling, billing processes, insurance verification, and revenue cycle workflows.
• Retrain staff as needed to address scheduling errors, insurance inconsistencies, and workflow inefficiencies.
• Participate in quality improvement efforts aimed at enhancing staff performance metrics and service delivery.
• Lead special projects to improve scheduling efficiency, patient flow, and provider template utilization.
• Develop data-driven solutions to enhance billing accuracy, insurance verification processes, and revenue collection rates.
• Partner with operational leadership to implement workflow optimization strategies for improving front-desk and patient intake processes.
• Ensure provider schedules are properly filled, reducing appointment gaps and no-show rates.
• Aggregate and analyze uninsured patient data to support Medicaid enrollment, self-pay trends, and assistance programs.
• Conduct weekly uninsured patient report reviews, addressing gaps in coverage and assisting with eligibility verification.
• Support billing teams by identifying denied claims, revenue leakage, and accounts receivable trends.
• Collaborate with leadership on performance dashboards to track collection rates, patient visit trends, and payer reimbursements.
• Participate in quality initiatives aimed at improving collection rates, reducing claim rejections, and ensuring compliance with regulations.
• Conduct quarterly sliding fee audits and ensure proper documentation of insurance eligibility and patient billing arrangements.
• Address billing discrepancies and workflow inefficiencies that impact provider productivity and the revenue cycle.
• Monitor appointment scheduling patterns to ensure alignment with patient demand and provider availability.
• Serve as a liaison for patients, resolving concerns related to insurance, billing, and appointment scheduling.
• Investigate patient complaints regarding financial eligibility, co-pays, and claims denials.
• Provide front-end support by ensuring a smooth check-in and check-out experience.
• Support additional operational and administrative tasks as required to ensure effective service delivery.

Connaissances

Insurance verification

Revenue cycle management

Data analysis

Project management

Communication

Training

Patient scheduling

EHR proficiency

Customer service

Formation

Associate's Degree

High School Diploma or equivalent

Outils

EHR software

Practice management software

Description du poste

Community Healthcare Network, Inc. is seeking a Patient Services Coordinator (PSC) to optimize administrative operations, verify insurance, and strengthen revenue cycles across multiple NYC service sites.

This role emphasizes training, data-driven workflow improvements, and patient-centric service delivery. You will collaborate with billing, operations, and clinical teams to improve patient access, financial sustainability, and care coordination while maintaining a high standard of customer