Patient Access Representative (Weekend Nights) - Emergency Registration

OSU Wexner Medical Center; Tulsa (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

OSU Wexner Medical Center is seeking Registration Representatives to guide patients and visitors, collect co-pays, and provide accurate information.

You will enter and update financial and demographic data in the computer system, while maintaining patient confidentiality and handling multiple tasks in a fast-paced lobby.

Greet guests, direct them to the right department, assist with transporting patients and luggage when needed, and communicate clearly and courteously.

Qualifications

• Excellent customer service skills required.
• Ability to collect, enter and update financial/demographic info in computer systems.
• Maintain patient confidentiality at all times.
• Ability to handle multiple tasks in a fast-paced environment.
• Detail oriented and accurate with data.

Responsibilities

• Greet patients and visitors and direct them to appropriate areas.
• Collect co-pays and process payments.
• Enter and update financial/demographic data in the system.
• Maintain patient confidentiality and privacy.
• Assist with transporting patients and luggage when needed.

Skills

Customer service

Data entry

Confidentiality

Multitasking

Attention to detail

Education

High school diploma or GED

Job description

Registration Representatives are accountable for directing patients and visitors; collecting monies due for co-pays. Excellent customer service skills are a must. Representatives must have the ability to properly collect, enter and/or accurately update financial and demographic information into a computer; maintain patient confidentiality; provide clear and concise information to those who request it; be able to handle multiple tasks at one time; and be detail oriented. The position tends to be fast-paced at times. Representatives are responsible for greeting patients and assuring all guests entering the lobby areas have purpose to be in the facility. Individuals must be physically capable to transport patients and their luggage.

Education: High school or GED

License / Certification: None

Experience: Less than one year