Patient Access Representative-Patient Access Emergency Room

Nationwide Children's Hospital; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children’s Hospital seeks an Patient Access Representative to greet and register patients, answer calls, and schedule appointments. You will pull and file medical charts as needed and ensure accurate demographic and insurance data during registrations.

The role requires strong customer service, basic computer skills, and attention to detail. Some positions may require CPR certification and healthcare exposure.

Qualifications

• High School Diploma or equivalent required.
• Associate's Degree preferred.
• One year health care experience preferred.
• CPR certification may be required based on position.

Responsibilities

• Greets and registers patients and families in registration areas.
• Answers telephone calls and provides information to customers.
• Schedules appointments and retrieves and files medical charts when indicated.
• Ensures demographic and insurance information is accurate during registration.
• Verifies insurance eligibility and explains requirements to customers.
• Identifies self-pay situations and refers to financial assistance when applicable.

Skills

Customer service

Administrative skills

Computer skills

Communication

Education

High School Diploma or equivalent

Associate's Degree

Job description

Overview

Thurs-Sat 5p-9:30 pm

First two weeks Monday-Friday 8am-4:30 pm

Job Description Summary

The Patient Access Representative is responsible for greeting and registering patients, answering telephone calls, scheduling appointments, and pulling and filing medical charts when indicated.

Job Description

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

• High School Diploma or equivalent, required.
• Associate's Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills required with the ability to navigate most current technology systems.
• Strong administrative skills.
• Excellent customer service and organizational skills.

Experience

One year of health care experience, preferred.

Physical Requirements

OCCASIONALLY:

Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY:

Bend/twist, Patient Equipment

CONTINUOUSLY:

Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements Performed But Not Listed Above

Ability to multi-task within a stressful environment.

EOE M/F/Disability/Vet