Patient Access Representative - Urgent Care Roanoke Rapids

ECU Health; Roanoke Rapids (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

ECU Health Physicians in eastern North Carolina seeks a patient registration specialist to greet patients, capture demographics, and interpret insurance benefits. Role emphasizes accurate data raccolta, strong communication, and friendly patient service in a busy clinical setting.

Requires 2 years of customer service; 1–2 years in registration/billing preferred. Rotating shifts and full-time schedule with standard hospital operation hours.

Qualifications

• High School or GED required; Associate/Bachelor degrees preferred.
• 2 years of customer service is required.
• 1–2 years of registration/billing experience in healthcare is preferred.
• Excellent written and oral communication, detail orientation, organization, and multitasking skills.

Responsibilities

• Register patients and collect demographic information.
• Explain insurance benefits interpretation and counseling.
• Maintain medical terminology skills and knowledge of payer regulations.
• Foster positive patient and customer relations; handle inquiries and concerns.
• Perform other duties as assigned.

Skills

Patient registration

Customer service

Medical terminology

Communication

Multitasking

Basic computer skills

Education

High School diploma or GED

Associate degree (preferred)

Bachelor's degree (preferred)

Job description

Position Summary

Performs patient registration.

Provides insurance benefits interpretation and counseling.

Maintains medical terminology skills and knowledge of third party payer regulations.

Performs patient and customer relations.

Completes other duties as assigned.

Minimum Requirements

• High School or equivalent (GED) or higher is required.
• Associate Degree: preferred
• Bachelors Degree: preferred
• 2 years Customer Service is required
• 1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required.
• Basic computer skills

Other Information

Full Time Position

The position operates on a rotating schedule with three 12-hour shifts per week.

Hours Are

• Monday through Friday: 7:00 AM - 7:00 PM
• Saturday and Sunday: 7:00 AM - 3:00 PM

ECU Health

About ECU Health Physicians

ECU Health Physicians is multi-specialty group with over 600 providers in more than 140 primary and specialty clinics across more than 110 locations in eastern North Carolina.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.