Patient Access Representative II - Dialysis Vascular Access Clinic

ECU Health; Greenville (NC); On-site; USD 23,000 - 33,000; Full time

Job summary

ECU Health is seeking a patient access professional to create a welcoming first impression for patients and families. You will handle scheduling, registration, and insurance verification for both outpatient and inpatient services, collecting demographic data and securing authorizations as needed.

You will serve as the main liaison for patients receiving professional and hospital services at ECU Health, coordinating with teams to ensure smooth intake and accurate information flow.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor's degree preferred.
• 1–2 years of Registration and/or Billing experience in a healthcare setting required.
• 3–5 years of customer service experience required.
• Excellent written and oral communication; detail-oriented and organized.

Responsibilities

• Assist patients with scheduling, registration, and insurance verification for outpatient and inpatient services.
• Collect demographic information and secure procedure authorizations.
• Serve as primary liaison for patients receiving services at ECU Health.
• Communicate clearly with patients, families, and external contacts to ensure smooth operations.

Skills

Communication

Detail orientation

Organization

Multitasking

Customer service experience

Education

High School diploma or GED

Associate degree

Bachelor's degree

Tools

EPIC

Microsoft Office

Job description

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Essential duties may include scheduling, registration and insurance verification for both outpatient and inpatient services by collecting proper demographic information and securing authorizations for procedures. Acts as the primary liaison for patients receiving professional and hospital services at ECU Health.

Minimum Requirements

High School or Equivalent (GED) or higher is required.

Associate Degree: preferred

Bachelors Degree: preferred

1 to 2 years of Registration and/or Billing experience within a healthcare setting is required

3 to 5 years - customer service experience is required

Required

Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required

Insurance Verification experience

Preferred

Experience with EPIC and medical office workflows

Experience with Microsoft Office/PC-based applications (Outlook, Word and Excel)

Pay Range

$17 - $23.78

Other Information

Full Time Position

Mon-Fri 7 AM to 3:30 PM

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.