Patient Access & Benefits Counselor - 3x12 Shift Schedule

ECU Health; Roanoke Rapids (NC); On-site; USD 32,000 - 48,000; Full time

Job summary

ECU Health Physicians in eastern North Carolina seeks a patient registration specialist to greet patients, capture demographics, and interpret insurance benefits. Role emphasizes accurate data raccolta, strong communication, and friendly patient service in a busy clinical setting.

Requires 2 years of customer service; 1–2 years in registration/billing preferred. Rotating shifts and full-time schedule with standard hospital operation hours.

Qualifications

• High School or GED required; Associate/Bachelor degrees preferred.
• 2 years of customer service is required.
• 1–2 years of registration/billing experience in healthcare is preferred.
• Excellent written and oral communication, detail orientation, organization, and multitasking skills.

Responsibilities

• Register patients and collect demographic information.
• Explain insurance benefits interpretation and counseling.
• Maintain medical terminology skills and knowledge of payer regulations.
• Foster positive patient and customer relations; handle inquiries and concerns.
• Perform other duties as assigned.

Skills

Patient registration

Customer service

Medical terminology

Communication

Multitasking

Basic computer skills

Education

High School diploma or GED

Associate degree (preferred)

Bachelor's degree (preferred)

Job description

ECU Health Physicians in eastern North Carolina seeks a patient registration specialist to greet patients, capture demographics, and interpret insurance benefits. Role emphasizes accurate data raccolta, strong communication, and friendly patient service in a busy clinical setting.

Requires 2 years of customer service; 1–2 years in registration/billing preferred. Rotating shifts and full-time schedule with standard hospital operation hours.