Patient Access Representative - Surfside Outpatient Center- 1st Shift

Lee Health; Cape Coral, Northern (FL, KY); Hybrid; USD 28,000 - 32,000; Full time

Job summary

Lee Health in Cape Coral, FL is seeking a Patient Access Representative for the Surfside Outpatient Center. This full-time role provides exceptional customer service in a fast-paced, team-based setting and includes time-of-service collections and maintaining department queues.

Education: High School Diploma or GED. Experience: 1+ year in Customer Service; 1+ year in Medical Office preferred. Must be organized, dependable, and driven. US:FL:Cape Coral.

Qualifications

• High School Diploma or GED required.
• 1+ year of Customer Service experience required; 1+ year of Medical Office experience preferred.
• Must be organized and dependable.

Responsibilities

• Provide exceptional verbal and written customer service in a team-based environment.
• Interact with patients; impact revenue, repeat visits and patient satisfaction.
• Time-of-service collections and maintaining department work queues.
• Late hours, holidays, and weekends may be required.

Skills

Customer Service

Communication

Organizational skills

Education

High School Diploma or GED

Job description

Location: Surfside Outpatient Center -2441 Surfside BlvdCape Coral FL 33914

Department: Registration Services - Surfside

Work Type: Full Time

Shift: Shift 1/6:30:00AM to 3:00:00PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Summary

Responsible for providing exceptional verbal and written customer service in a team-based environment. Patient Access Representatives play a key role in the success of Outpatient Registration, as his/her immediate interaction with patients, impacts revenue, repeat visits and patient satisfaction. Must be able to identify issues as they occur and take appropriate actions to resolve them. This position will also include time of service collections and maintaining department work queues. Late hours, holidays, and weekends may be required.

Requirements

Education:High School Diploma or GED Equivalent.

Experience: 1 or more years of Customer Service- Required. 1 or more years of Medical Office Experience- Preferred.

Certification: N/A

License: N/A

Other: Must be organized, dependable, practical and driven.

US:FL:Cape Coral