Patient Access Rep-Full Time-Days - Emergency Department

Florida Medical Center; Florida; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

Bonus for good performance

Training and advancement opportunities

Job summary

Florida Medical Center is seeking a patient registrations specialist to verify demographic and financial data for hospital admissions and direct patients to the correct departments. You will educate patients on financial responsibility and assist with necessary forms while maintaining a respectful, confidential environment.

The role requires excellent customer service, the ability to work in busy departments, and familiarity with medical terminology and insurance concepts.

Qualifications

• Excellent customer service and communication skills.
• High School Diploma or equivalent required.
• 1-2 years of relevant experience preferred.
• Ability to discuss and collect patient financial responsibility.
• Ability to work within various environments including Emergency Dept, Central Reg, Bedside Reg, etc.
• Ability to work independently, prioritize and multi-task.
• Medical terminology and/or insurance knowledge.
• Bilingual; Spanish-speaking preferred.
• Microsoft Office and/or Medical Systems (Meditech, etc).

Responsibilities

• Process patient registrations and collect/verify demographic and financial data.
• Greet and direct patients and visitors to appropriate departments.
• Educate patients on financial responsibility and potential solutions.
• Obtain signatures and distribute forms and ensure policy compliance.
• Maintain HIPAA, EMTALA, MSP guidelines and professional environment.

Skills

Customer service

Communication

Bilingual Spanish

Education

High School Diploma or equivalent

Tools

Meditech

MS Office

Job description

WE ARE FLORIDA MEDICAL

WHAT WE OFFER

• Essential/stable and growing company with many opportunities for training and advancement within the medical field that all employees and team members (including Full-Time and Part-Time) can benefit from.
• Hourly pay is negotiable based on experience. We offer competitive market pay and opportunities for bonus depending on great work performance
• Comprehensive Employee Benefits: Full and Part Time employees are eligible for various plans for medical, dental, and vision insurance.

POSITION SUMMARY:

Responsible for effectively processing patient registrations by verifying, updating and collecting demographic and financial data for all applicable departments within the hospital Greet and direct patients and visitors to appropriate nursing units and departments. Obtain, verify and update all patient demographic and regulatory data, utilizing a variety of tools, software and websites. Educate patients on financial responsibility and potential solutions. Obtain signatures and distributes forms including: General Consent, Patient Rights, NoPP, IMM, COB, ABN, etc.) Responsible for knowledge and accurate use and execution of policies and procedures, supporting tools, software and websites. Responsible for knowledge and accurate use of CMS guidelines including: HIPAA, EMTALA, MSP, etc. Works effectively with fellow co-workers and all other hospital departments. Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Commits to recognize and respect cultural diversity for all customers (internal and external). Meets performance standards established by leadership, including but not limited to registration quality, point of service collections, confidentiality and customer service. Performs other duties as assigned.

POSITION QUALIFICATIONS (including required licenses/certifications, education and job knowledge/experience)

• Excellent customer service and communication skills
• High School Diploma or equivalent required.
• 1-2 years of relevant experience preferred
• Ability to discuss and collect patient financial responsibility
• Ability to work within various environments including: Emergency Dept, Central Reg, Bedside Reg, etc.
• Ability to work independently, prioritize and multi-task
• Medical terminology and/or insurance knowledge
• Bilingual; Spanish-speaking preferred
• Microsoft Office and/or Medical Systems (Meditech, etc)