Representative Client Service II- Admin | Oncology- Orange Park | Full-Time | Days

UF Health; Jacksonville (FL); On-site; USD 36,000 - 52,000; Full time

Job summary

UF Health in Jacksonville, FL is seeking a Patient Access Representative who serves as the first point of contact, greeting patients, scheduling appointments, and collecting necessary demographic and financial information to support accurate registration and billing.

The role emphasizes strong communication, attention to detail, and the ability to work with physicians, nurses, and staff to ensure a smooth patient experience across clinics and outpatient departments.

Qualifications

• Requires high school diploma or GED.
• Minimum of two years in a clinical office with patient registration and insurance processes.
• Knowledge of ICD-9 and CPT coding is preferred but not required.

Responsibilities

• Schedule patient appointments.
• Verify demographic and financial information and complete patient registration.
• Collect required signatures and documentation for billing and insurance.
• Process laboratory and diagnostic test orders in the appropriate systems.
• Manage referrals and obtain authorizations/referral numbers.
• Provide excellent customer service and coordinate communication among patients and clinical staff.
• Perform end-of-day reconciliation and reporting.

Skills

Insurance knowledge

Authorization processing

Decision making

Attention to detail

Communication skills

Data entry

Prioritization

Customer service

Conflict resolution

Education

High school diploma or GED

Job description

Overview

The Patient Access Representative reports directly to the designated manager within the assigned practice or outpatient department. This position is responsible for providing exceptional patient-centered service while supporting daily administrative and registration functions to ensure an efficient patient experience.

Key responsibilities include scheduling patient appointments, obtaining and verifying demographic and financial information, completing patient registration, and collecting required signatures and documentation for billing and insurance purposes. The Patient Access Representative processes laboratory and diagnostic test orders through the appropriate computer systems at the direction of providers and completes end-of-day reconciliation and reporting activities.

This role serves as a primary point of contact for patients by welcoming visitors, managing incoming calls, and coordinating communication between patients, nurses, physicians, and other healthcare team members. The position also processes referral requests for providers within the clinic and ensures required authorizations and referral numbers are obtained when necessary.

The successful candidate provides excellent customer service, demonstrates strong attention to detail, and supports a positive patient experience throughout all interactions.

Qualifications

Job Requirements

Age of Patients Served

• All age groups.

Required Education

• High school diploma or GED.

Required Experience

• Minimum of two (2) years of experience in a clinical office setting with extensive experience in patient registration, front desk operations, and insurance processes.

Preferred Qualifications

• Knowledge of ICD-9 and CPT coding.
• Completion of a standard terminology course is preferred but not required.

Required Skills

• Knowledge of insurance plans, requirements, and guidelines.
• Ability to obtain insurance authorizations and pre-certifications.
• Strong decision-making skills with the ability to take initiative and resolve issues independently.
• Exceptional attention to detail and accuracy.
• Excellent verbal and written communication skills in English.
• Basic mathematical skills necessary for cashiering functions.
• Data entry experience.
• Ability to prioritize tasks, manage workflow, and meet deadlines.
• Ability to handle stressful situations professionally while providing excellent customer service.
• Strong conflict resolution skills.

Licensure/Certifications

• None required.