Patient Access Representative

Memorial Physician Practices; Hickory (NC); On-site; USD 34,000 - 43,000; Full time

Job summary

Memorial Physician Practices is seeking a Patient Access Representative to collect patient demographics, insurance and financial information for outpatient and inpatient admissions. You will verify benefits, obtain authorizations when needed, and collect co-pays/deductibles to expedite the admission process.

This role requires a High School diploma (preferred) and strong English communication. Excellent customer service and privacy compliance are essential, with flexibility to work alternate

Qualifications

• High School diploma preferred.
• Experience with patient registration or healthcare software is a plus.
• Strong communication and multitasking abilities are essential.

Responsibilities

• Register patients with accurate demographic and insurance data.
• Explain forms, documents, and educational handouts to patients and families.
• Verify insurance benefits and obtain precertification/authorization as needed.
• Collect co-pays and deductibles at the point of service.
• Communicate professionally in person and by phone, ensuring excellent customer service.
• Protect patient privacy and confidentiality in all registration activities.
• Support performance improvement initiatives and required education.
• Work alternate shifts or areas to support department operations.
• Perform other duties as assigned.

Skills

Critical thinking

Decisive judgment

Minimal supervision

Rapid learning

Software navigation

English communication

Education

High School diploma

Job description

Patient Access Representative Position Summary

Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department.

Essential Functions

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
• Distributes and explains forms, documents, and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Additional Information

Populations Served: Does not treat or provide clinical care to patients. Protected Health Information Accessed: Demographic, Insurance, Financial. Exposure: Occupational exposure to bloodborne pathogens may be present. Physical Requirements (typical): Frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand/arm movements; occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs; rare climbing, kneeling, running, and higher-force tasks. Vision demands include near/far vision and depth perception (constant), color distinction (constant); smell and taste rarely required. Occasional exposure to biological and rare exposure to chemical hazards (e.g., dust, gases/vapors/fumes); latex exposure rare.

Knowledge, Skills & Abilities

Education: High School diploma preferred. Skills: Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment. Rapid learning and navigation of multiple software systems. Effective English communication (read, write, speak, and understand). Ability to complete the Skills Competency Checklist within 90 days of hire.