Patient Access Representative

CommonSpirit Health; Papillion (NE); On-site; USD 24,000 - 34,000; Full time

Job summary

CHI Health Midlands in Nebraska seeks a Patient Access Representative to be the first point of contact for patients, handling registration, scheduling, and documentation with precision. You will verify insurance eligibility and explain financial responsibilities at the time of service, ensuring accurate records and compliant privacy practices.

Daily tasks involve using multiple hospital systems, collecting demographics, and collaborating with the care team to keep clinic workflows efficient and

Qualifications

• High School graduate or GED required at hire.
• At least 1 year of healthcare experience, preferably in a patient access setting.
• Knowledge of patient registration procedures, health insurance payers, and real-time insurance eligibility verification.

Responsibilities

• Register patients, schedule appointments, and document patient information with high accuracy.
• Communicate financial responsibilities to patients and collect payments at the time of service.
• Collaborate with the care team to resolve registration discrepancies and support efficient clinic workflows.

Skills

Patient registration

Insurance eligibility verification

Healthcare experience

Education

High School Diploma or GED

Job description

Job Summary and Responsibilities

As our Patient Access Representative, you will serve as the essential first point of contact for patients, ensuring a seamless and positive healthcare experience. You will play a critical role in the revenue cycle by managing accurate patient registration, verifying insurance eligibility, and maintaining confidential electronic health records. By facilitating smooth access-related workflows, you will contribute directly to our mission of providing high-quality, patient-centered care while ensuring compliance with privacy standards and organizational policies.

Every day you will utilize multiple hospital systems to perform registration, scheduling, and documentation tasks with high precision. You will be responsible for gathering and updating patient demographic and insurance data, communicating financial responsibilities to families, and collecting payments at the time of service. Your daily routine will involve collaborating with the broader healthcare team, resolving routine registration discrepancies, and escalating complex issues to ensure that clinic and provider workflows remain efficient, productive, and focused on patient needs.

Job Requirements

• High School Graduate , upon hire or
• High School GED, upon hire and
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Where You'll Work

At CHI Health Midlands we proudly serve Sarpy County and surrounding areas in Nebraska with patient-focused care. When designing our facility, we kept the patient viewpoint in mind, setting a tone for a more comfortable, less stressful hospital stay. We provide our patients with some of the highest quality scores in the country in heart and vascular, emergency, and surgical care. Also, we offer high quality care in diagnostics/radiology, women's care, home care, orthopedics, sleep and breathing disorders.

Pay Range

$17.24 - $24.35 /hour