Patient Access Representative - Registration (Days)

Tanner Health; Carrollton (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Tanner Health is seeking a Patient Access representative to support pre-registration, registration, insurance verification, and precertification processes across facility locations. The role emphasizes accurate data capture, smooth patient flow, and courteous communication with patients, families, staff, and payers.

Duties include completing documents, POS collections, and reviewing work output within PAS operations, including call center, patient-facing, and bedside tasks.

Qualifications

• One year of customer service experience preferred.
• Knowledge of ICD-9 and CPT-4 coding techniques preferred.
• Knowledge of medical terminology preferred.
• Ability to read and write legibly with spelling accuracy.
• Ability to work well in a team environment.
• Ability to follow a variety of operating procedures.
• Able to organize for maximum productivity and smooth patient flow.
• Able to work in high-stress, fast-paced settings.
• Proficient use of computer equipment.
• Some college coursework preferred.

Responsibilities

• Facilitate quality and efficient patient intake through pre-registration and registration.
• Verify insurance and precertification.
• Complete required documents and POS collections.
• Review work output for accuracy and efficiency.
• Work across multiple locations and PAS operations, including call center, patient-facing, and bedside tasks.

Skills

Customer service

Communication skills

Team player

Medical terminology

Coding knowledge

Decision making

Typing skills

Flexibility

Education

High School Diploma

Job description

Facilitates quality and efficient patient intake process through pre-registration, registration, insurance, precertification verification, document completion, POS collections, and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within PAS operations, including call center, patient facing, and bedside functionality.

Education

High School Diploma or GED

Qualifications

• Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital, and medical staff as well as with patients, families, and third party payers.
• Ability to make independent decisions, display emotional maturity, and use sound judgment.
• One year of previous customer Service experience is preferred. Previous experience or knowledge of ICD-9 and CPT-4 coding techniques is preferred. Knowledge of medical terminology is preferred. Relevant training or education may be considered as experience.
• Ability to interact and work well as a part of a team oriented environment.
• Ability to comprehend and apply a large variety of operating procedures.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Ability to work effectively in high stress situations. Ability to work in a fast-paced environment with frequent interruptions.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Exhibit flexibility through availability to work hours and days, potentially outside of normal ".shifts". or routines, as needed, based on departmental or system demands.
• Some college coursework preferred