Patient Access Representative - Physician Clinic

100 Hospital Service District No. 1 Parish of Terrebonne State of Louisiana; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

100 Hospital Service District No. 1 Parish of Terrebonne State of Louisiana is seeking a Patient Access Representative to accurately register patients, collect demographics, insurance information, and pre-certification data, while upholding confidentiality and excellent customer service.

The role involves coordinating patient flow with scheduling, bed control, nursing units, explaining policies, and maintaining compliance with legal and regulatory requirements in a fast-paced hospital

Qualifications

• Knowledge of medical terminology is preferred.
• Working knowledge of ICD and CPT coding is preferred.
• Experience in patient registration is preferred.
• Experience in an insurance or medical office setting is preferred.

Responsibilities

• Communicate clearly and professionally with patients, families, and staff across diverse backgrounds, maintaining patient confidentiality and excellent customer service.
• Collect and verify patient demographic, insurance, and pre-certification information accurately during registration and pre-registration processes.
• Coordinate patient flow by collaborating with departments such as scheduling, bed control, and nursing units to ensure efficient routing.
• Explain hospital policies, consent forms, and insurance requirements, addressing patient or family concerns appropriately.
• Demonstrate flexibility, professionalism, and a positive attitude, contributing to a collaborative and efficient team environment.
• Resolve challenges with diplomacy, offer constructive feedback for process improvement, and embrace changes that enhance service delivery.
• Prioritize tasks, manage high volumes of registrations, and maintain accuracy and timeliness in all assigned duties.
• Perform technical tasks including assigning rooms, transporting patients, preparing charts, photocopying insurance cards, and ensuring proper documentation and signatures.
• Maintain compliance with legal and regulatory requirements and keep supervisors informed of any concerns or issues.

Skills

Medical terminology

ICD coding knowledge

CPT coding knowledge

Patient registration experience

Job description

Day (United States of America) Department: 300 - 795500 PPP - Physician Administration Position Description: The Patient Access Representative validates and registers all patients' demographic, medical and financial information in an accurate, complete and timely manner in accordance with the departmental standards and procedures.

Key Responsibilities:

• Communicate clearly and professionally with patients, families, and staff across diverse backgrounds, maintaining patient confidentiality and excellent customer service.
• Collect and verify patient demographic, insurance, and pre-certification information accurately during registration and pre-registration processes.
• Coordinate patient flow by collaborating with departments such as scheduling, bed control, and nursing units to ensure efficient routing.
• Explain hospital policies, consent forms, and insurance requirements, addressing patient or family concerns appropriately.
• Demonstrate flexibility, professionalism, and a positive attitude, contributing to a collaborative and efficient team environment.
• Resolve challenges with diplomacy, offer constructive feedback for process improvement, and embrace changes that enhance service delivery.
• Prioritize tasks, manage high volumes of registrations, and maintain accuracy and timeliness in all assigned duties.
• Perform technical tasks including assigning rooms, transporting patients, preparing charts, photocopying insurance cards, and ensuring proper documentation and signatures.
• Maintain compliance with legal and regulatory requirements and keep supervisors informed of any concerns or issues.

Qualifications:

• 1. Knowledge of medical terminology is preferred.
• 2. Working knowledge of ICD and CPT coding is preferred.
• 3. Experience in patient registration is preferred.
• 4. Experience in an insurance or medical office setting is preferred.