Patient Access Representative - Pulmonary

Saint Luke's; Kansas City (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Saint Luke's is seeking a Patient Access Representative for our Pulmonary Clinic to be a friendly, detail-oriented first point of contact for patients. You will collect demographic, financial, and insurance information, verify benefits, and document data for billing while delivering an exceptional patient experience in a fast-paced healthcare setting.

This role emphasizes accuracy, strong computer skills, and teamwork.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced healthcare setting.
• Attention to detail and accuracy in data entry.
• Proficiency with computers and registration systems.

Responsibilities

• Interview patients to collect demographic, financial, and biographical information.
• Verify insurance eligibility and benefits.
• Document information for billing and reimbursement.
• Maintain compliance with federal and state regulations.
• Collect patient payments with professional communication.
• Explain financial resources, including payment plans and lines of credit.
• Provide exceptional customer service and ensure accurate registration.
• Enter and maintain patient information in electronic systems.
• Support workflow and productivity standards.

Skills

Customer service

Communication skills

Multitasking

Data entry

Critical thinking

Tools

EHR systems

Job description

Patient Access Representative - Pulmonary Clinic

Join Our Team as a Patient Access Representative in our Pulmonary Clinic! We are seeking a customer-focused and detail-oriented Patient Access Representative to join our Pulmonary Clinic team. This role serves as a vital first point of contact for patients and is responsible for collecting demographic, financial, and insurance information while delivering an exceptional patient experience. The ideal candidate will possess strong computer skills, critical thinking abilities, and the ability to multitask in a fast-paced healthcare environment.

Responsibilities

• Conduct professional patient interviews to obtain demographic, financial, and biographical information
• Verify patient insurance eligibility and confirm benefit coverage
• Gather and document information necessary for accurate billing and reimbursement
• Maintain compliance with federal and state regulations related to patient registration and data collection
• Collect patient payments using professional communication and negotiating techniques
• Provide information regarding available financial resources, including payment plans and lines of credit
• Deliver exceptional customer service while ensuring registration accuracy and efficiency
• Accurately enter and maintain patient information within electronic systems
• Support efficient workflow and departmental productivity standards

What We're Looking For

• Strong customer service and communication skills
• Ability to answer registration-related questions with minimal supervision
• Excellent attention to detail and organizational skills
• Strong computer proficiency and data entry accuracy
• Critical thinking and problem-solving abilities
• Ability to multitask and thrive in a fast-paced healthcare setting

Centralized Patient Access Expectations

• Achieve quality scores for Career Ladder Level I as established by Patient Access Leadership
• Demonstrate proficiency in registration processes for at least one assigned location
• Consistently maintain a minimum customer service review score of 92%
• Meet productivity and performance goals as applicable

Why Join Us?

• Work in a specialized Pulmonary Clinic caring for patients throughout their healthcare journey
• Be part of a team dedicated to delivering outstanding patient experiences
• Develop expertise in healthcare registration, insurance verification, and patient financial services
• Enjoy a collaborative, patient-centered work environment

Job Requirements

Applicable Experience: Less than 1 year

Job Details

• Full Time
• Day (United States of America)